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Booktopia Direct Pty Ltd (hereafter referred to as Booktopia) respects your right to privacy and is committed to protecting your personal information. This Privacy Policy outlines how Booktopia collects, uses and manages your personal information and incorporates compliance with the General Data Protection Regulations (GDPR) for EEA residents.
We respect the importance of your privacy and that you have a right to make your own choices about how your personal information is collected and used. We acknowledge that when you provide your personal information, you do so trusting Booktopia and unless you directly give Booktopia consent to do otherwise, Booktopia will only collect and use your personal information in accordance with this Privacy Policy.
We give you:
Except as stated in this Privacy Policy, Booktopia will not collect or use your personal information without your consent. Booktopia collects your personal information when you:
We collect and store all the information you enter yourself into your Account and Email Newsletter Preference centre, including personal information such as your name, addresses, phone number, email address; information about your orders; personal communications with us; and your newsletter preferences.
We collect and store any information you give to us when you contact us through our customer contact channels eg phone, email, chat, contact centre, social media; that is relevant to you or us for the purposes of updating your information, or improving our service to you or offering you new products and services if relevant.
Information from your use of our websites and services
We collect and store information about your usage of our website when you browse and shop with us. This includes technical information such as your browser type; device type; IP address; length of time you are on part of a page, a page and the site, and other technical information.
Information collected and stored from browsing our websites is anonymous unless you are logged into your account and have visited us before, in which case this information is associated with your account by cookies that our servers place on your computer so that we can improve your browsing and shopping experience and offer further service and products to you onsite; by email (unless you have unsubscribed from such services); by retargeting services on other platforms via cookies eg social media; and other online properties not associated with us also via cookies.
We collect and store the above information in server logs and our database.
Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Booktopia uses cookies to make your use of our website and services as convenient as possible, such as by customising your web browser's access so that you can maintain your wish lists and shopping cart when you next visit the Booktopia website. Cookies also enable Booktopia to offer products and services for you on a more personalised basis.
Booktopia uses web analytics tools, testing and other software that use cookies to improve your online experience, including the display of more relevant ads on other websites, based on your activities on your visits to the Booktopia website. If you do not wish to receive any cookies you may set your browser to refuse cookies, however not all the functionality of the Booktopia website may operate as expected.
Booktopia's purpose in collecting your personal information is to provide you with:
Booktopia will not use or disclose any of your personal information without your consent, unless:
In seeking to give you the most worthwhile experience in using the Booktopia website, your personal information may be used to send you advertisements about products and services that we think you are likely to be interested in.
Booktopia does not disclose your personal information to advertisers. We use the services of one or more trusted service providers located overseas to use and process personal information for the explicit purpose of fraud detection, transaction processing, or for providing a product or service to you, in accordance with applicable privacy and data protection laws. In order to operate the Booktopia website, fulfill the purposes set out above or otherwise deliver products or services, Booktopia will not otherwise disclose your personal information to other companies or third parties without your consent.
When you complete a purchase with Booktopia, you are presented with a comprehensive way to manage what marketing communications you wish to receive - if any - from Booktopia. Similarly, when you create an account or subscribe to Booktopia's newsletters, your preferences can be managed by you in their entirety.
Types of communications you may receive
If you are receiving promotional information about Booktopia and do not wish to receive this information any longer, you may remove your name from our list by visiting the Booktopia website and updating your newsletter preferences in your account. Please allow up to 3 business days for this request to be processed.
If at any time you want to know what personal information Booktopia holds about you, you can log into your Account and view the information you gave us. If you have further questions, you can contact us by phone.
These are ways that you can control the information that may be collected and stored about you or your browsing activities.
Your Account
You can log into your account at any time and edit the information you have entered previously.
Contact our call centre
You can contact our call centre by any of the contact modes we offer to talk to a Customer Service representative about the information we have collected. We will delete information about your account or your entire account, except for information that is relevant to completing an order, or for legal or government purposes.
Your Email Preference Centre
You can log into your Email preference centre in Your Account and manage the types of communications you will receive from us that we have stored. You will receive advices about the status of any open orders until your order/s are complete.
Block or Delete Cookies
You can delete the cookies that our websites and associated services have placed in your browser. You should be aware however that your browsing or shopping experience may be reduced.
Use Incognito or 'Safe Browsing' mode in your browser
These modes allow you to browse the web without recording web pages and files in your browser. All cookies get deleted after you've closed all of your incognito windows and tabs and your bookmarks and settings are stored until you delete them.
If at any time you wish to change your personal information that is inaccurate or out of date, please contact our Customer Service team through your Message Centre in your account, or by contacting our Customer Service team by phone and we will amend your personal information accordingly, or advise you how you can do this yourself within your account.
If you wish to have your personal information deleted, please let Booktopia know by contacting our customer service team, and we will take all reasonable steps to delete such information unless it must be kept for legal reasons. If you do not wish to receive further advertising, marketing or promotional information from Booktopia, please log into your account and change your electronic newsletter preferences, or by clicking the Unsubscribe link that is on every electronic marketing or promotional email that Booktopia sends to you.
To stop any further print direct-mail marketing communications, please contact our customer service team.
Booktopia will do everything reasonable and in its' power to keep secure the personal information which Booktopia holds about you. Access to this information is restricted only to Booktopia employees who have specific authorisation. Booktopia also continually endeavours to improve security safeguards using the most stringent, industry-accepted online security and internal processes. That said, Booktopia will not be held responsible for events arising from unauthorised access to your personal information, but will do everything in our power to prevent it as a responsible, high-profile, Australian online retailer.
If Booktopia becomes aware of any ongoing concerns or problems with the Booktopia website, Booktopia will work to address these concerns promptly. If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact Booktopia by calling 1300 187 187 Monday to Friday, 9am to 5pm Sydney time, except public holidays.
Enquiries in relation to the Privacy of residents in the EEA and the GDPR should be referred via the above methods.
Booktopia is committed to being Australia's #1 online bookstore. This means that Booktopia's business will continue to evolve and improve as new products, services and features are introduced. Accordingly, Booktopia will review and update its policies as required. Booktopia reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the Booktopia website.
This amended Privacy Policy will apply whether or not Booktopia has provided you specific notice of any changes or updates.
^ back to topYour use of the Kobo Plus Subscription Service is subject to the rules of the service set out herein, which Booktopia may vary from time to time on its website. Your continued use of the Kobo Plus service constitutes acceptance of the rules.
Kobo Plus subscribers may read their choice of eBooks from a selected set of Digital Content for a monthly fee. The Digital Content available to subscribers will vary and Booktopia makes no guarantees about the availability of such Digital Content. Refer to 'Digital Content' in Booktopia's Terms of Business regarding this policy.
The Subscription comes with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Subscription, you are entitled:
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your Subscription and obtain a refund for the unused portion of the Subscription.
If you purchase a Kobo Plus subscription that includes a free trial, you will receive access to the Kobo Plus Digital Content for the duration of the free trial period. At the end of your free trial period, Booktopia will charge or debit the payment method provided at the time of your order, and you will be billed per the cycle stated at the time of your order.
If you do not want to keep the subscription following the free trial and do not want to incur any charges, to avoid having your payment method charged you must cancel the subscription prior to the end of your trial period.
You may cancel your membership by using the 'Cancel Subscription' button within the Kobo Plus 'My Subscriptions' section. Except as otherwise set out in these Terms, and Booktopia's Terms of Business, if you cancel your membership, you will not receive a refund of any membership fees already paid. You will still have access to the Digital Content until the end of the membership term period that has been paid, at which time your membership expires. When your membership expires, the Digital Content associated with your subscription account will revert to the preview version of the Digital Content on all your devices and applications.
Restrictions apply on the number of eBooks the Subscription User can simultaneously read at one time. Subscribers can read a maximum of 15 eBooks simultaneously for offline reading. If the Subscription User has already opened 15 eBooks when they attempt to open another eBook, they will be unable to do so, and will be prompted to go online. Booktopia reserves the right to unilaterally alter these offline reading rules without notice.
Booktopia may also take steps to prevent fraud, such as restricting the number of titles that may be accessed at one time, and monitoring Customer accounts for any activity that may violate these Terms. If Booktopia discovers any type of fraud, Booktopia reserves the right to take enforcement action including the termination or suspension of a User's account.
Kobo Plus fees are set by Booktopia and may vary from time to time. Booktopia will notify you at least thirty (30) days in advance of any changes to the Kobo Plus fees.
Kobo Plus subscription fees are non-refundable for change of mind.
You may cancel your subscription at any time by indicating so in your Booktopia account and your subscription will be terminated on the first day of the next monthly billing period.
Booktopia will charge or debit your payment method immediately at the end of the trial period, for the full amount of the Kobo Plus monthly subscription, including any applicable taxes. A confirmation invoice will be issued and available in your Booktopia account.
Following the initial payment, unless you cancel your subscription, you will be charged the then-applicable membership fees and any taxes, using the payment method we have on file for you.
1.1. In these Terms will apply:
"Subscriber":
the private individual entering into the subscription;
"Subscription":
the agreement for an indefinite period, against a monthly fee, between Booktopia and the Subscriber, which gives Subscriber the license to read electronic books on one or more suitable electronic devices, designated by the Subscriber;
"Terms and Conditions":
the General Sales Conditions of Booktopia.com.au., which can be found on https://www.booktopia.com.au/termsOfBusiness.ep.
"Collection":
the collection of eBooks as it is offered on the website Booktopia.com.au. in the context of the Subscription;
"eBook":
an electronic book;
"Terms of Use":
these Subscription Terms;
"Privacy Policy":
the Privacy Policy of Booktopia Direct Pty Ltd., which can be found on: https://www.booktopia.com.au/helpCentre.ep?p=policies&o=privacy#∙
2.1. These Terms of Use apply to the Subscription and complement the Terms and Conditions of Booktopia. When the Subscriber starts the Subscription, he/she expressly agrees to these Terms.
3.1. A Subscription can be entered into by any private individual with a customer account with Booktopia.com.au, a home address in Australia and a credit or debit card account. A subscription cannot be entered into with a business, government or education account.
3.2. A Subscription is entered into by going through the subscription process on the Booktopia.com.au website.
3.3. The Subscription starts immediately after Booktopia has confirmed the Subscription to the Subscriber via email, on the email address provided by the Subscriber.
4.1. Booktopia reserves the right to unilaterally modify the Collection by adding eBooks to, or removing eBooks from, the Collection.
4.2. If Booktopia removes an eBook which has been downloaded by the Subscriber, then this eBook will remain available to the Subscriber except in those cases where this cannot be reasonably expected from Booktopia or its suppliers – for instance, where the supplier no longer holds the rights to distribute the eBook (in which case Booktopia will take reasonable endeavours to provide the Subscriber with reasonable prior notice of the removal if possible). If the Subscriber removes the eBook from his/her electronic devices during this period, Booktopia is not required to make that eBook available again.
5.1. Booktopia may not unilaterally modify the price of the Subscription.
6.1. Booktopia and its suppliers make every effort to enable the Subscriber to use the Subscription with as little disruptions as possible, and to keep any interferences which can negatively impact the availability of the Subscription to a minimum. Nevertheless, the Subscriber acknowledges that the availability of the Subscription can temporarily be less than optimal, due to interferences.
7.1. The Subscription is entered into for an indefinite period and can be terminated at all times. The Subscriber may terminate the Subscription by indicating through his/her Booktopia account that he/she wishes to terminate the Subscription.
7.2. If the Subscriber has indicated in his/her Booktopia account that he/she wishes to terminate the Subscription, the Subscription will end on the first day of the next monthly billing period. The notice of termination is therefore one month at most. Upon the end of the Subscription, Subscriber will no longer have access to the Collection nor to the eBooks downloaded by Subscriber on its device(s).
7.3. Booktopia reserves the right to terminate the Subscription and to deny access to the Collection with reasonable prior notice if Booktopia believes in good faith:
Termination of the Subscription based on this article does not affect the payment obligation of the Subscriber until the moment of termination.
7.4. Additionally, Booktopia reserves the right to terminate the Subscription with immediate effect if Booktopia or its suppliers are no longer authorised, for any reason, to issue eBook licenses. Booktopia will take reasonable endeavours in the circumstances to provide the Subscriber with as much notice as possible prior to the termination.
7.5. Booktopia reserves the right to terminate the Subscription unilaterally, with a notice period of thirty (30) days to the Subscriber, should it, and/or its suppliers, decide, for their own reasons and in good faith, that they do not wish to offer the Subscription anymore.
7.6 If the Subscription is terminated under articles 7.4 and 7.5, Booktopia will refund the Subscriber of any prepaid, unused Fees within thirty (30) days of the termination date, to the extent the Fees relate to a period after the termination date.
8.1. The intellectual property rights to the Subscription and/or the eBooks are held by the copyright owner. By entering into the Subscription, the Subscriber obtains a non-exclusive, non-transferable (sub) license to read the eBooks offered by Booktopia under the Subscription. Nothing in these Terms of Use shall be interpreted as a transfer of intellectual property of the copyright holder to the Subscriber.
8.2. Publication or reproduction of the eBooks is reserved to the copyright holder. It is not allowed to bypass the technical protective measures that are incorporated in the eBooks, the Booktopia app or the eReader, except to the extent that the Australian Copyright Act gives the right to do so in particular situations, where that right cannot be excluded or modified by contract.
8.3. Restrictions apply on the number of eBooks the Subscriber can simultaneously read at one time offline. Each Subscription is allowed to be used by a maximum of six (6) suitable electronic devices simultaneously. On each of these devices, the Subscriber can download and read fifteen (15) eBooks simultaneously offline. If the Subscriber while offline has already opened fifteen (15) eBooks when he/she attempts to open another eBook, the eBook will not open, and he/she will be prompted to go back online.
8.4. In order to use the Subscription, the electronic device(s) need to connect to the internet at least every thirty (30) days.
9.1. If one or more of these Terms of Use should prove to be void, invalid or otherwise unenforceable, the remaining provisions of these Terms of Use shall remain in full force.
9.2. The fact that Booktopia doesn't directly exercise one or more of its rights in the context of these Terms of Use shall never be considered a waiver of the right(s) concerned.
10.1. Booktopia reserves the right to modify these Terms of Use periodically by giving prior 30 days’ notice to the Subscriber. During this notice period, the Subscriber may choose to terminate their Subscription in accordance with articles 7.1 and 7.2. After the notice period, Booktopia will publish the modified Terms of Use on www.Booktopia.com.au. If the Subscriber continues to use the Subscription after modification of the Terms of Use, then the Subscriber is deemed to agree to the modified Terms of Use.
11.1. These Terms of Use are subject to the law of New South Wales, Australia.
As an online bookstore with millions of books from around the world, there is always the likelihood to display and sell content, from an ever-changing landscape of publishers and authors, that can insult or offend someone or some groups - even the most seemingly-benign content. On our websites, we take the approach of selling entertainment and knowledge and enabling free speech and freedom of opinions and expression through books, but not at the expense of, or in specific danger to, our democratic and societal protections, rights and freedoms - particularly those of safety, security and religious, political or civil association. Google is famous for having a mantra of "Don't Be Evil" and we agree with that sentiment when it comes to books (unless you are Stephen King in which case context definitely counts, but that's the point!).
Booktopia itself has policies to address racism, bullying and hate within our company and we extend that for our websites, within the relevant Laws and what would be judged in an expected, reasonable manner. We do our best to swiftly assess and respond to reports of prohibited or illegal content on our website that falls foul of these Laws and principles, just as we so choose not to remove content that does not, according to our judgement and within the Law.
What is Prohibited or Illegal content?
The Office of the eSafety Commissioner of the Australian Government describes the following types of content that may be Prohibited or Illegal:
We expand this list to also include racism, bullying and harassment specifically and intently directed at people as well as other types of content. We have content and categories where lines definitely are drawn at different places within this list - including zero tolerance in many - in considered, educational or non-harming contexts and that we believe is a reasonable and acceptable way to behave in our society.
What we are saying is that we do not automatically take content down just because you don't like or agree with it, but we do take content down that is reasonably or obviously harmful.
Good examples of content we do allow are books about topics that are widely accepted as educational resources, yet can be potentially offensive; for example most medical, religious and historical books would fit into this category (obviously not an exhaustive list) and there will always be a person or persons who demand that we take that content down, yet we do not. Examples of books we have taken down are bomb-making or other terrorism-related instruction manuals and explicitly-overt sexual, homophobic, bigoted or racist content specifically directed at a person, group or groups of people for the intent to cause harm. Intent and context of the book is important. Even so, we believe we can safely fulfil the wider reading needs in our society within the Law, yet without being necessarily or automatically held hostage to causes or people who would demand us to act in a way that would enforce their own views onto us and our readers. At the end of the day we take a non-radical, lawful and reasonable approach to what we sell and display on our websites and we do not tolerate Cyber Abuse.
What is Cyber Abuse?
The Office of the eSafety Commissioner of the Australian Government defines Cyber abuse as online behaviour which is reasonably likely to have a seriously threatening, intimidating, harassing or humiliating effect on a person. It is behaviour that threatens to hurt a person socially, psychologically or even physically. As above, we have a very low tolerance for this type of content and we welcome you to report it to us.
Have something on our website to report?
Please send an email to abuse@booktopia.com.au We will consider your view and if we deem it appropriate to act, then we will do so.
The images on our website are intended as a guide only. As Booktopia does not keep every title in stock on site we are unable to guarantee the cover image that arrives from the supplier, will be that listed on the site. Publishers can have various cover designs for one ISBN so images can change without notification.
Booktopia encrypts all personal information submitted to our server via industry-standard SSL.
The term ‘modern slavery’ refers to a range of serious forms of exploitation including forced labour, debt bondage, servitude, forced marriage, the worst forms of child labour, human trafficking and slavery.
Booktopia understands and acknowledges that modern slavery may be present without our knowledge in Booktopia's operations and supply chain. Booktopia is constantly developing its understanding of the modern slavery risks in its operations and supply chain and ways to reduce the occurrence of modern slavery in the world through those it does business with.
Booktopia is committed to limiting the risk of modern slavery occurring within its own business, in its supply chains or through any other business relationship. Each year it develops a Modern Slavery Statement that is published publicly, describing Booktopia’s own efforts to help abolish modern slavery.
This policy applies to all persons working for or on behalf of the Company, in any capacity, including employees, directors, officers, agency workers, contractors, consultants and any other third-party representative. Booktopia expects all who have, or seek to have, a business relationship with the Company to familiarise themselves with this policy and to act in a way that is consistent with its values.
Booktopia aims to only do business with organisations who comply with this policy, or those who are taking verifiable steps towards compliance.
This policy will be used to underpin and inform any statement on slavery and human trafficking that Booktopia is required to produce further to the Modern Slavery Act, 2018 (Cth).
The Modern Slavery Act, 2018 (Cth) defines modern slavery as:
conduct which would constitute:
The Company is committed to reducing the risk of Modern Slavery within the Group and its supply chain and requires and expects its suppliers and employees to comply with the Modern Slavery Act. Suppliers are expected to investigate and report to the Company on the labour and modern slavery practices of its supply chains.
The Company aims to introduce and / or maintain the following programs and initiatives to assist with managing the outcomes of its Anti-slavery efforts:
In order to promote transparency and accountability and to further the objectives of this policy the Company will post a copy of this policy on its website. It will also provide ongoing training to its employees.
The Company is ultimately accountable for this Policy, through the Audit and Risk Committee.
The Managing Director/CEO and members of the leadership team are responsible for the implementation of this policy and monitoring compliance with it, with the Company Secretary being responsible for the administration of the policy.
The Company may discontinue or amend any part or the whole of this policy from time to time at its absolute discretion. This Policy can only be amended with the approval of the Leadership Team.
End.
