Send us a message
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You can reach us on +612 9045 4394
We're available Monday to Friday, 9am to 5pm Sydney time, except public holidays.
Ordering online from Booktopia is really simple!
That's it! We have your order and will contact you if there are any updates.
If you are having trouble then please look for the Live Chat button along the way, we are happy to help.^ back to top
If you would like to modify your order in any way (including changing a shipping address, adjusting the quantity or adding items to an order after it's placed) please contact us either by Live Chat or by calling our Customer Support Team on +612 9045 4394 . We're available Monday to Friday, 9am to 5pm Sydney time, except public holidays.
Please note: we can only make changes before your order begins being processed in our Distribution Centre.^ back to top
Orders from schools, government agencies and businesses must still be placed through the website.
You need to have a Booktopia Account to place an order with us. To find out how to set up an account, click here.
Please make sure that you change your Booktopia Account to Education/Business or Government depending on what organisation you are purchasing for. This will allow you to enter a Purchase Order number as a reference in Checkout.
All orders with Booktopia require payment before we can process the order. No goods will be sent until payment is cleared.
Payment can be made using Credit Card/PCard, PayPal or Bank Transfer.
If you require an invoice to make payment choose Other Payment Methods in the Checkout and then select Bank Transfer. Once you submit your order a downloadable 'Proforma Tax Invoice' will be generated, and will be available in your account to assist with payment approval.
If you are ordering books in bulk (50 copies or more) please contact us. Let us know the ISBN and expected date of delivery and we will confirm stock levels and delivery times with our suppliers if needed. You can either reach out via Live Chat or by calling our Customer Support Team on +612 9045 4394 . We're available Monday to Friday, 9am to 5pm Sydney time, except public holidays.
If you are buying for a School, TAFE or University click here.^ back to top
Promotional codes offering discounts or FREE SHIPPING are emailed to our customers. Be sure to sign up if you want to receive these exclusive offers.
These codes can be redeemed during the Checkout process. On the final stage (Payment and Review), look for "GIFT CERTIFICATE, STORE CREDIT and PROMOTION CODES". Click the + button to expand this box, enter your code and hit Apply.
Please note that FREE SHIPPING and other promotions may have a minimum order total (excluding the cost of shipping) for the discount to apply.
If you experience any issues with applying promotional codes click below to speak to one of our Live Chat representatives.^ back to top