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Booktopia Live Chat

Send us a message
Please click here to send us a message.

Call us
You can reach us on +612 9045 4394
We're available Monday to Friday, 9am to 5pm Sydney time, except public holidays.

Creating and updating your account

You need to create an account with Booktopia to place an order. As we are an online store creating an account allows you to easily manage details relevant to your order.

The Booktopia account you create will also give you access to the following information:

  1. Personal Account Information
  2. Order Status and History
  3. Wish List Selection
  4. Newsletter Preferences
  5. Your Gift Certificate Details

Providing a day-time telephone number allows us to quickly contact you regarding your order and so you can receive updates from Australia Post regarding your delivery.

You can update your account details by signing in to our website ('Sign In' found on the top-right hand corner of the webpage).

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Forgotten Password

If you have forgotten your password we can send a temporary one to the email address linked to your account.

Click here reset your password

Please be patient with us - it usually takes a few minutes!

If you experience any difficulty click below to speak to us on Live Chat.

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Trouble Signing In

Your security is one of our top priorities.

We have systems in place to make sure that your information is secure. One of these programs is CAPTCHA, which appears as a series of images with an instruction. This program is used to distinguish between real people placing an order and automated systems trying to pose as customers.

Please pay careful attention to the instructions as you will have to complete this process to be able to continue logging in.

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Managing Newsletter Preferences

Managing your newsletter preferences is easy! Sign into our website and go to My Account. You can find Newsletter Preferences under the 'Quick Links' section.

When you are finished making your changes please make sure you click the green 'Update Preferences' button to save your changes or they won’t be updated.

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