You can choose one or all of the above reasons, it is up to you, either way we would love to take your order and impress you with our service.
** Please note, we are unable to accept ABA Gift Vouchers. If you do have an ABA Gift Voucher then they are redeemable at more than 700 bookshops around Australia. To purchase one of our online Booktopia Gift Vouchers please click here
When it comes to compelling reasons why Australians should buy from Booktopia, we love linking to the website ProductReview.com.au where Australians can independently review companies on their capability, performance and service.
In 2017 Booktopia won the Australian Book Industry Award's National Bookstore of the Year. Booktopia co-jointly won the award in 2016 and won Online Book Retailer of the Year in 2014 and 2015 at the ABIAs. We have won lots of online retailer awards but when your business is about selling books and you are voted the best book retailer in the country and we only started in 2004 on a budget of $10 per day... well, that is pretty humbling indeed.
Booktopia won the Telstra Business Of The Year award for New South Wales in 2018. We have also won the Telstra Business Awards for Medium Sized Businesses in NSW in 2014, and been a finalist in the awards 6 times from 2011 to 2017. No other company has achieved that feat.
We have been listed in the BRW Fast 100 seven times. Booktopia is the only company ever to achieve this feat and we have done so in 2009, 2010, 2011,2012, 2013, 2014 and 2016. The BRW lists the fastest growing companies in Australia. To make the list more than once is excellent going but to make it 7 times is unparalleled. We have grown so fast for so long because Australians keep buying from us and that enables us to keep developing our computer systems, increasing our stock, hiring more staff and in most cases, exceeding our customers' expectations.
Booktopia has been a finalist 20 times in the ORIAs from 2013 to 2017 in a variety of categories including the StarTrack People's Choice Awards and the Best Online Pureplay store. We won Best Mobile Commerce website in 2016.
Booktopia has won many other awards. A number of these have come from Smart Company including their Fast 50 and their Smart Community Award. Booktopia also won the Aspire BRW/Australian Financial Review's Private Growth & Transformation category in 2015 and was a finalist in a number of categories over the years for these awards. We have been listed in the Deloitte Fast 50 a number of times.
Orders placed by midday (Sydney time) for titles that are in stock are almost always shipped that day. Orders placed after midday for in stock titles are shipped the next day over 90% of the time.
Booktopia operates from a 13,000 square metre Headquarters & Distribution Centre in Homebush. With over 700,000 units of stock in our warehouse across 130,000 unique titles. There a millions of dollars of automation invested in our facility so we can ship over 28,000 units per day.
Booktopia currently ships 85% of its orders from its "In Stock" resources and orders the remaining titles from its publishers around Australia and suppliers in the USA & UK.
The Cathy Freeman Foundation is actively involved in the education program for the indigenous children of Palm Island. Every six months, if a school student continues to do well in class and shows signs of improvement they receive a book pack from Booktopia. We have supported this worthy program from 2011 to 2017. Each and every Booktopia customer should be so proud that you make a difference to make this program happen.
For a number of years Booktopia has sponsored a variety of book industry award programs. These include the Australian Book Industry Awards (Platinum Sponsor), The Australian Book Design Awards (Platinum Sponsor), The Romance Readers Awards and Conference (Platinum Sponsor). We have also sponsored a number of other smaller awards programs that recognise Australian authors for their work.
Each year Booktopia participates in the Australian book industry's initiative to support literacy of Indigenous Australians. Please ask yourself if you do buy from overseas online book retailers whether they do anything for literacy in Australia... of course they do nothing. Please buy your books from Australian book retailers, online or offline, so we can continue to raise funds for these important literacy programs.
Booktopia is constantly being requested to donate books to raffles, events and school programs and we do so all the time. There are so many that it is impossible to list them all. If you are considering contacting us to donate to your event or charity please respect that we put a focus on Australian literacy, reading and education so if you honestly believe that your charitable event falls in to these categories then we welcome your request.
Booktopia has several divisions but the one customers love to depend on is our Call Centre of 17 people, not that everyone uses them, in fact only a small percentage do, but people like to know they are there... just in case! We made a decision in the very beginning that if something goes wrong or if there are delays in an order, customers want to be able to call someone and that is why we have a large Call Centre. We currently have 17 people in our Call Centre answering emails, taking phone calls and offering Live Text-Based Chat on our website and being of service in anyway our customers require. We know that our commitment to having a "real" Call Centre at our Sydney Headquarters sets us apart from our competitors. Our Live Chat program is available from the bottom right hand corner of our website or the Help Centre link if you are on a mobile.
Booktopia is owned by brothers, Tony and Simon Nash and their sister, Elana Traurig and her husband Steve Traurig. They have been working together since 1998 and have owned businesses in I.T. recruitment, internet software, internet marketing and finally online retailing. They have worked together all these years and never had an argument. Not all families could accomplish this.
Many Australians prefer to "Buy Australian" and Booktopia is an Australian company. We are 100% Australian owned and operated. We employ 150 Australians. We donate to Australian charities. We sponsor Australian Writers Festivals and Readers' Conferences.
Taking on the 800 pound gorilla. Somebody had to do it!
Our goal is to be a legitimate alternative to Amazon. Did you know that Amazon currently sells $200 million worth of physical books and product per year to Australians? It doesn't pay any tax in Australia (not even GST) on those books, nor does it employ any Australians. Booktopia currently employs 150 Australians and we are very proud to do so, especially as we were still a team of two as recently in 2007.
Once people start ordering from Amazon they often realise the shipping costs are quite expensive. Here at Booktopia, we ship as many books as you want for $6.95. This is very economical. Amazon book pricing can be cheaper but once you take into consideration the shipping, it certainly loses its appeal.
We are hopeful that we will continue to win over Australian customers from Amazon with better service and availability of titles.
Up until recently BookDepository.co.uk were quite competitive. They offer free shipping to everyone in the world. Well, actually the price of shipping is included in each book. If you look at the price of the same book when you are in the UK then you will see it is $5 to $10 cheaper over there. However, in 2011 The Book Depository was bought by Amazon.com. Why? They were so cheap and disrupting Amazon's business model so they bought out the three ex-Amazon employees who started it for that very reason. Since the acquisition we have noticed that the prices have been slowly going up so we expect Australian book buyers to return to local Australian retailers more and more.
It is a bit of false advertising that Fishpond is an Australian store. Fishpond is a New Zealand business. Not that there is anything wrong with that.
Please understand we enjoy our competition, but Fishpond does not pay GST, does not employ any Australians, does not have a phone number you can ring, nor does it have an email address on its website. There is no Australian physical presence and our Australian Booksellers Association has refused its membership application for this reason.
We understand that many Australians enjoy their relationship with their local bookseller. Some stores discount heavily and don't care about service. Others don't discount at all and don't care about service either which amazes us. If you have walked in to those stores you will know which ones we mean. There are however, many independent booksellers around Australia, whom we absolutely support and endorse.
If you find a book you like on our website and you are close to a local bookseller, then please, go in and support them. Maybe they can get that book in for you. They know their product, they love books and are a part of your community. If, however, you are an online shopper, shop on price as well as service, or live in any area where you need the convenience of an online store, then we are here for you.
Thanks again for your support and we look forward to supplying you with books.