Balancing Acts is about organizational change. It offers consultants and managers a simple, powerful way to think about change, and describes a four-phase iterative process for implementing change. The book is full of examples of change initiatives in different types of organizations, and confronts head-on the problems and pitfalls that often arise. Conklin explains why organizational change can be so difficult, and shows that by balancing a set of competing psychological and systemic challenges interveners will increase their chance of success.
Conklin shows that human groups function as complex systems, and that a change initiative is not a linear progression toward a predefined conclusion. Instead, change is an iterative process that involves a search for feasible and useful solutions. The book's central argument is that while leading or supporting this search, consultants and leaders must balance four critical concerns. They must balance confrontation with compassion, participation with observation, assertion with inquiry, and planfulness with emergence.
