Human-Driven Experience

The Battle for Trust in the Digital Age

By: Robert Harles

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eText | 28 October 2022 | Edition Number 1

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In Human-Driven Experience: The Battle for Trust in a Digital Age, veteran digital strategist delivers a must-read exploration of how to capture the attention of consumers whose tolerance for inauthenticity is at an all-time low. In the book, you'll discover ways to harness the sometimes whiplash-inducing pace of change in the marketplace to accelerate innovation in your own organization.

The author discusses the need for increased mobility between functional areas like information technology, digital, and marketing, and how privacy and security must become essential components of your brand's promise to consumers. You'll also find:

Strategies for creating end-to-end digital experiences that hit home with consumers

Techniques for rising above the ever-loudening din of inauthentic advertising and marketing that has made consumers increasingly skeptical of new and established brands

Incisive discussions of how data is becoming ever more targeted, identifiable, and real-time - and what to do about it

Perfect for executives, managers, and other business leaders, Human-Driven Experience is also a can't-miss resource for marketing, digital, and IT professionals looking for ways to make sense of a consumer landscape that's been turned upside down by digital technologies.