Brand Romance

Using the Power of High Design to Build a Lifelong Relationship with Your Audience

By: Neil Gridley, Yasushi Kusume

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Hardcover | 25 November 2013 | Edition Number 1

At a Glance

Hardcover
248 Pages

Dimensions(cm)
14.7 x 22.1 x 2.0

Hardcover

$84.99

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For brands to succeed in a competitive environment they need to build a 'loving' relationship with their customers. Brands need to construct an emotional engagement with customers so that they feel genuinely connected to it and what it has to offer. Through 15 steps this books reveals how to use High Design principles to build a truly loved brand.

Industry Reviews

"Brand Romance is the blueprint for harnessing the power of high design and for winning the hearts and minds of your customers."

- Stefano Marzano, Chief Design Officer, Group Management, AB Electrolux

"If you want to learn about how to build a brand and the role that great design can play then you'll 'love' this book. It sets out the do's and don'ts for building great relationships in an engaging and refreshingly readable way, and it is peppered with really good case studies that bring the theory vibrantly to life."

- John Mathers, CEO, Design Council

"This book engagingly and simply shows that human-centred design principles can help us to generate the loyalty, affection and even love between consumers and brands, to drive 21st century corporate success."

- Mat Hunter, Chief Design Officer, Design Council

"This book goes straight to the heart and the head, showing us the science of emotion required to make your brand loved. It is also a master class of how design defines the character and then delivers brand emotions at every opportunity in your customers and your organisation. There's a lot to love about this book."

- Clive Grinyer, Director of Customer Experience, Cisco Consultancy Services

"A beautifully eloquent story of how brands design with the love of the audience in mind, in order to build their audience's love for the brand."

-Andy Payne, Global Chief Creative Officer, Interbrand>

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