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Wisdom, Analytics and Wicked Problems : Integral Decision Making for the Data Age - Ali Intezari

Wisdom, Analytics and Wicked Problems

Integral Decision Making for the Data Age

By: Ali Intezari, David Pauleen

Hardcover | 30 October 2018 | Edition Number 1

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The challenges faced by twenty-first-century businesses and governments are characterized as being fundamentally different in nature, scope and level of impact from those of the past. The challenges are wicked in nature in a sense that they are both pernicious and problematic to address being tied to multiple stakeholder interests, gaps in knowledge, and scientific uncertainty and fragmentation. Based on a cross-disciplinary conceptualization of wisdom, Intezari and Pauleen demystify the abstract and practical differentiation between data-, information-, knowledge-, and wisdom-based decision making and provide an integral and practical framework for incorporating wisdom into business and management practices in both the private and public sectors. While information technology and systems (IT and IS) can enable a decision maker to obtain access to and handle great volumes of information, the information and technology systems cannot replace the human qualities and abilities that are essential in the decision-making and strategy formulation process. Qualities include experience, awareness, intuition, deliberation and judgement. The limitations of merely using data, information, and knowledge in making holistic and prudent decisions and formulating strategies in dealing with the plethora of socio-economically wicked problems faced in our current turbulent business world are challenged and the authors criticize the unrealistic view of technology as the answer to all problems, thus providing an optimistic view and an extended understanding of the role of IT and IS when accompanied by wisdom-informed insight. Being a key component of practical wisdom, insight entails the ability to see the bigger picture and longer-term view. Furthermore, it underlines insight as a necessary complement to the strengths of analytics as offered by IT and IS. In this way practical wisdom uses many ways of knowing, in all modalities: objective, factual, analytical, scienti"
Industry Reviews

"The intent behind business intelligence, big data, analytics, and the like was always to improve decision-making, but the connection to effective and wise decisions has, until this book, been poorly understood. This deep but highly readable volume finally brings purpose to our efforts to make sense of data." - Thomas H. Davenport, President's Distinguished Professor of IT and Management, Babson College, Fellow, MIT Initiative on the Digital Economy, Senior Advisor to Deloitte's Analytics and Cognitive Practice

"Wisdom is rarely discussed in business, but Intezari and Pauleen present a new perspective needed for business today. With big data and analytics, decision making edges towards the province of computational analysis and artificial intelligence. The authors present a different approach from psychological research and philosophy of wisdom. Practical wisdom considers the importance of human flourishing in decision making requiring social and emotional intelligence. They argue that wise management is important for business, offering guidelines for developing the perspective taking, empathy, self-regulation, and reflection that wisdom requires, presenting the strong case that the wicked problems of managers may be best addressed through wisdom." - Howard C. Nusbaum, Stella M. Rowley, Professor of Psychology and Director Center for Practical Wisdom, The University of Chicago


"The intent behind business intelligence, big data, analytics, and the like was always to improve decision-making, but the connection to effective and wise decisions has, until this book, been poorly understood. This deep but highly readable volume finally brings purpose to our efforts to make sense of data." - Thomas H. Davenport, President's Distinguished Professor of IT and Management, Babson College, Fellow, MIT Initiative on the Digital Economy, Senior Advisor to Deloitte's Analytics and Cognitive Practice

"Wisdom is rarely discussed in business, but Intezari and Pauleen present a new perspective needed for business today. With big data and analytics, decision making edges towards the province of computational analysis and artificial intelligence. The authors present a different approach from psychological research and philosophy of wisdom. Practical wisdom considers the importance of human flourishing in decision making requiring social and emotional intelligence. They argue that wise management is important for business, offering guidelines for developing the perspective taking, empathy, self-regulation, and reflection that wisdom requires, presenting the strong case that the wicked problems of managers may be best addressed through wisdom." - Howard C. Nusbaum, Stella M. Rowley, Professor of Psychology and Director Center for Practical Wisdom, The University of Chicago

"Intezari and Pauleen have made a valuable contribution to management literature with this new book on wise decision making. Their aim is to aEURoeprovide an integral and practical framework for incorporating wisdom into business and management practices in both the private and public sectors...Finally, it should be noted that the book is well set out, with clear diagrams and extensive use of tables. The ebook edition also includes hyperlinks for ease of movement throughout the text...This book will be of most interest to business students and professionals, business faculty course developers and management consultants. It would be a worthwhile addition to every business school library." - Adrian Farrell, CanDoWisdom.com

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