The Communication Problem Solver

Simple Tools and Techniques for Busy Managers

By: Nannette Rundle Carroll

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Paperback | 18 November 2009

At a Glance

Paperback
304 Pages

Age
18+

Dimensions(cm)
22.86 x 15.24 x 1.63

Paperback

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Learn the simple communication tools and techniques that busy yet successful managers use to constantly drive productivity and business success.

Management trainer and consultant Nannette Carroll has spent her career instilling top-flight communication skills in managers to keep their staffs productive and collaborative. In this detailed guide to workplace communication, she shares her best problem-solving techniques to resolve the people issues that derail productivity and guides you through an analysis of your own communication skills to help you overcome personal roadblocks to success.

The Communication Problem Solver teaches you how to:

set clear expectations;
ask questions that will uncover important facts;
sharpen listening skills to grasp information better in every conversation;
avoid imprecise judgments based on emotional reactions;
provide useful feedback;
encourage collaborative interactions;
delegate more effectively;
improve performance discussions using observable facts;
and build trusting and lasting relationships.

Easily accessible and packed with real-world management examples and tangible solutions to managers' most common communication challenges, The Communication Problem Solver is the key to helping any leader immediately increase their effectiveness.

Industry Reviews

"an extraordinary resource that all managers can embrace to help them effectively lead and manage" --AORN Journal

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You Can Find This Book In

Non-Fiction Reference, Information & Interdisciplinary Subjects Interdisciplinary Studies Communication Studies Research & Information Decision Theory Business & Management Business Communication & Presentation Management & Management Techniques Management Decision Making Self-Help, Personal Development & Practical Advice Advice on Careers & Achieving Success

Foreword	p. ix
Preface	p. xi
Acknowledgments	p. xv
The Secrets to Creating and Sustaining Energized Relationships	p. 1
The Power of Relationship	p. 3
Setting Expectations with Turbocharged Clarity	p. 20
Communicating Your Expectations: What to Say and How to Say It	p. 44
How to Use Your Process Skills to Prevent and Solve Communication Problems	p. 65
Workflow Management: Communication Tools	p. 69
Top-Tier Questioning Techniques	p. 81
How to Break the Judging Habit	p. 101
Common People Problems-A Handy Reference	p. 129
Leading Collaborative Conversations	p. 169
Giving Feedback-Sweet or Sour?	p. 175
Compelling Coaching Techniques	p. 196
Dream Delegating Ensures Clarity and Collaboration	p. 220
Don't Have Time to Listen? Try These Tips	p. 240
Conclusion: Be a Gold Medal Communicator!	p. 250
Basic Job Expectations	p. 265
Communication Issues Unique to First-Time Managers	p. 271
Index	p. 279
About the Author	p. 285
Table of Contents provided by Ingram. All Rights Reserved.

The Communication Problem Solver

Simple Tools and Techniques for Busy Managers

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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