My Wish Lists Login / Join

The Communication Problem Solver

Simple Tools and Techniques for Busy Managers

By: Nannette Rundle Carroll

Write A Review

Paperback | 18 November 2009

At a Glance

Paperback
304 Pages

Age
18+

Dimensions(cm)
22.86 x 15.24 x 1.63

Paperback

RRP $36.29

$35.99

or 4 interest-free payments of $9.00 with

Ships in 10 to 15 business days

Learn the simple communication tools and techniques that busy yet successful managers use to constantly drive productivity and business success.

Management trainer and consultant Nannette Carroll has spent her career instilling top-flight communication skills in managers to keep their staffs productive and collaborative. In this detailed guide to workplace communication, she shares her best problem-solving techniques to resolve the people issues that derail productivity and guides you through an analysis of your own communication skills to help you overcome personal roadblocks to success.

The Communication Problem Solver teaches you how to:

set clear expectations;
ask questions that will uncover important facts;
sharpen listening skills to grasp information better in every conversation;
avoid imprecise judgments based on emotional reactions;
provide useful feedback;
encourage collaborative interactions;
delegate more effectively;
improve performance discussions using observable facts;
and build trusting and lasting relationships.

Easily accessible and packed with real-world management examples and tangible solutions to managers' most common communication challenges, The Communication Problem Solver is the key to helping any leader immediately increase their effectiveness.

Industry Reviews

"an extraordinary resource that all managers can embrace to help them effectively lead and manage" --AORN Journal

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Reference, Information & Interdisciplinary Subjects Interdisciplinary Studies Communication Studies Research & Information Decision Theory Business & Management Business Communication & Presentation Management & Management Techniques Management Decision Making Self-Help, Personal Development & Practical Advice Advice on Careers & Achieving Success

Foreword	p. ix
Preface	p. xi
Acknowledgments	p. xv
The Secrets to Creating and Sustaining Energized Relationships	p. 1
The Power of Relationship	p. 3
Setting Expectations with Turbocharged Clarity	p. 20
Communicating Your Expectations: What to Say and How to Say It	p. 44
How to Use Your Process Skills to Prevent and Solve Communication Problems	p. 65
Workflow Management: Communication Tools	p. 69
Top-Tier Questioning Techniques	p. 81
How to Break the Judging Habit	p. 101
Common People Problems-A Handy Reference	p. 129
Leading Collaborative Conversations	p. 169
Giving Feedback-Sweet or Sour?	p. 175
Compelling Coaching Techniques	p. 196
Dream Delegating Ensures Clarity and Collaboration	p. 220
Don't Have Time to Listen? Try These Tips	p. 240
Conclusion: Be a Gold Medal Communicator!	p. 250
Basic Job Expectations	p. 265
Communication Issues Unique to First-Time Managers	p. 271
Index	p. 279
About the Author	p. 285
Table of Contents provided by Ingram. All Rights Reserved.

The Communication Problem Solver

Simple Tools and Techniques for Busy Managers

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

More in Management Decision Making

Principles

Life and Work

Full Stack Human

The Mindset Upgrade You Need to Stay Human in a World Ruled by Technology

Thinking, Fast and Slow

The Case for Quitting

How Letting Go Can Help You Build the Life You Want

Playing to Win, Expanded with Bonus HBR Articles

How Strategy Really Works

Blue Ocean Strategy, Expanded Edition

How to Create Uncontested Market Space and Make the Competition Irrelevant

Find Your Why

A Practical Guide for Discovering Purpose for You and Your Team

Talking to Strangers

What We Should Know about the People We Don't Know

Strategic Management : Competitiveness and Globalisation

7th edition - Asia Pacific Edition

Outliers

The Story of Success

Switch : How To Change Things, When Change is Hard

How to Change Things, When Change is Hard

How Big Things Get Done

The Surprising Factors Behind Every Successful Project, from Home Renovations to Space Exploration

Death by Meeting

A Leadership Fable...About Solving the Most Painful Problem in Business

The Hard Thing about Hard Things

Building a Business When There Are No Easy Answers

The 5 Types of Wealth

A Transformative Guide to Design Your Dream Life

The Energy Bus

10 Rules to Fuel Your Life, Work, and Team with Positive Energy

Slow Productivity

The Lost Art of Accomplishment Without Burnout

Japanese Candlestick Charting Techniques

A Contemporary Guide to the Ancient Investment Techniques of the Far East, 2nd Edition

Brand New Brand You

How to Build and Maintain Reputation and Relevance

Becoming Data Literate

Building a great business, culture and leadership through data and analytics

The Emotional Intelligence Advantage

Mastering Change and Difficult Conversations

Maintenance of Everything

Part One

Bulletproof Problem Solving

The One Skill That Changes Everything

The Black Swan

The Impact of the Highly Improbable

This product is categorised by