Information Technology Evaluation Methods and Management

By: Wim Van Grembergen, Wim Grembergen, Van Grembergen

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292 Pages

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25.4 x 17.78 x 1.75

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The evaluation of IT and its business value are the subject of many academic and business discussions. Investments in IT are growing extensively, and business managers worry about the fact that the benefits might not be as high as expected. This phenomenon is often called the IT investment paradox or the IT Black Hole: large sums are invested in IT that seem to be swallowed by a large black hole without rendering many returns. How to measure the benefits of IT is the concern of this book titled Information Technology Evaluation Methods and Management. The different IT evaluation approaches and methods are discussed and illustrated with cases: traditional financial evaluations such as the return on investment, information economics and the recently introduced IT Balanced Scorecard. The latter approach is proposed as an ideal mechanism to support the IT/business alignment process and its related IT governance process. Among some of the topics included in this book are: software measurement; ERP project evaluation; strategic electronic commerce evaluation.

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Non-Fiction Computing & I.T.Information Technology General Issue Business & Management Business Mathematics & Systems Computer Science Computer Programming & Software Development Software Engineering Management & Management Techniques Management of Specific Areas Knowledge Management Business Applications

Benefits Realization
A review of IS/IT investment evaluation and benefits management issues, problems, and processes	p. 2
The benefits realization approach to IT investments	p. 25
The IT evaluation and benefits management life cycle	p. 44
It Evaluation Research and Methods
A review of research issues in evaluation of information systems	p. 58
Methodologies for investment evaluation: A review and assessment	p. 78
Alternative Ways of Traditional It Evaluation
The institutional dimensions of information systems evaluation	p. 99
Evaluating IS quality: Exploration of the role of expectations on stakeholders' evaluation	p. 111
Evaluating evolutionary information systems: A post-modernist perspective	p. 130
A framework to evaluate the informatization level	p. 144
Evaluation of New Technologies
Using cost benefit analysis for enterprise resource planning project evaluation: A case for including intangibles	p. 154
Evaluating the management of enterprise systems with the balanced scorecard	p. 171
A balanced analytic approach to strategic electronic commerce decisions: A framework of the evaluation method	p. 185
It Evaluation Through the Balanced Scorecard
Information technology governance through the balanced scorecard	p. 199
Using a balanced scorecard framework to leverage the value delivered by IS	p. 212
Management of large balanced scorecard implementations: The case of a major insurance company	p. 231
Integrating the balanced scorecard and software measurement frameworks	p. 240
A comparative analysis of the balanced scorecard as applied in government and industry organizations	p. 253
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Information Technology Evaluation Methods and Management

At a Glance

Hardcover

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How to return your order

Defective items

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