The new era presents new realities such as borderless market places and discriminating consumers, who are unmoved by appeals to select home built products for patriotic reasons.
Consumers look for the best value. This can be achieved if good HRD measurements and systems are practiced in flying colors. That will lead to Quality Management.
The choice of the organization systems, structure and style ends up deeply affecting the psyche and spirit of all employees. There's insufficient recognition that the most important system is the human system.
If the human system is powerfully shaped by the organizational roles people play, then the most effective way to change behavior therefore, is to put people into a new organizational context, which imposes new roles, responsibilities and relationships on them.
