Transactional Six Sigma and Lean Servicing

Leveraging Manufacturing Concepts to Achieve World-Class Service

By: Betsi Harris Ehrlich

Write A Review

Hardcover | 13 June 2002 | Edition Number 1

At a Glance

Hardcover
300 Pages

Dimensions(cm)
23.4 x 15.6 x 1.75

Hardcover

$501.75

or 4 interest-free payments of $125.44 with

Ships in 10 to 15 business days

Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now.

Transactional Six Sigma and Lean Servicing(TM) Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing(TM) techniques have been implemented and proven effective in achieving substantial documented results. Lean Servicing(TM) is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes.

Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean Servicing(TM) covers both theory and practical application of Lean Servicing(TM), Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $0.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.