Process Improvement Essentials : O'Reilly Ser. - James R Persse

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Process Improvement Essentials

By: James R Persse

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Paperback | 17 October 2006

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Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

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You Can Find This Book In

Non-Fiction Business & Management Management & Management Techniques Quality Assurance QA & Total Quality Management TQM Computing & I.T.Computer Programming & Software Development Software Engineering Engineering & Technology Mechanical Engineering & Materials Production & Industrial Engineering Industrial Quality Control Booktopia Publisher Services

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Preface	p. ix
Process and Process Improvement	p. 1
Introduction	p. 3
A Path of Quality	p. 7
The Innovation/Chaos Paradox	p. 8
Marshal Extra Forces If...	p. 10
Moving Forward	p. 16
Summary	p. 16
The Case for Process	p. 17
An American Success Story	p. 18
The Conscious Organization	p. 19
Some Number Stories	p. 23
Six Common Myths	p. 27
Benefits of Process	p. 34
Summary	p. 45
Establishing Your Process Program	p. 47
Using IDEAL	p. 50
Establishing Executive Sponsorship	p. 54
Aligning with Business Objectives	p. 58
Identifying Improvement Opportunities	p. 60
Establishing the Process Team	p. 65
Choose Your Model (or Not)	p. 71
Developing Process Program Components	p. 76
Training	p. 80
Program Rollout	p. 82
Institutionalization	p. 85
Helpful Change Agent Skills	p. 92
Summary	p. 98
Sustaining Process Improvement	p. 99
Remember What You Do	p. 101
Weld Business Success to Program Success	p. 104
Participate	p. 105
Training	p. 106
Support Compliance	p. 107
Active Feedback Mechanisms	p. 109
Promote Performance Incentives	p. 112
Celebrate Success	p. 114
Public Announcements	p. 116
Measure, Measure	p. 117
Periodic Reassessment	p. 119
Appreciate the Journey	p. 122
Summary	p. 123
Three Major Process Improvement Standards	p. 125
ISO 9001:2000	p. 127
A Brief History of ISO 9001:2000	p. 128
ISO 9001 Ownership	p. 133
The Structure and Design of ISO 9001:2000	p. 134
ISO 9000: Sections 1 Through 3	p. 136
Quality Management System	p. 139
Management Responsibility	p. 144
Resource Management	p. 153
Product Realization	p. 157
Measurement, Analysis, and Improvement	p. 177
For a Deeper Look	p. 186
Summary	p. 187
The Capability Maturity Model Integration (For Development)	p. 189
A Brief History of CMMI	p. 190
CMMI Ownership	p. 192
Technology Disciplines Covered Under CMMI	p. 193
CMMI-Dev Structure and Design	p. 194
Generic Goals of CMMI	p. 195
The Process Areas of CMMI	p. 200
Project Management Process Areas	p. 202
Engineering Process Areas	p. 213
Support Process Areas	p. 224
Process Management Process Areas	p. 233
Implementing CMMI	p. 240
For a Deeper Look	p. 248
Summary	p. 249
Six Sigma	p. 251
A Brief History of Six Sigma	p. 253
Six Sigma Ownership	p. 254
Six Sigma Structure and Design	p. 255
Define	p. 260
Measure	p. 271
Analyze	p. 274
Improve	p. 287
Control	p. 290
The Six Sigma Team	p. 296
For a Deeper Look	p. 301
Summary	p. 302
Considerations for Adoption	p. 303
Summary	p. 326
Index	p. 327
Table of Contents provided by Ingram. All Rights Reserved.

Process Improvement Essentials

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