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The Six Sigma Way : Business Books - Peter S. Pande

The Six Sigma Way

Business Books

Hardcover Published: 17th December 2013
ISBN: 9780071497329
Number Of Pages: 448

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An implementation blueprint for SIX SIGMA!

About the Author

Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology.

Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma.

INTRODUCTION TO THE SECOND EDITION vii

A GUIDE TO THE SIX SIGMA WAY xv

PART ONE: AN EXECUTIVE OVERVIEW OF SIX SIGMA
CHAPTER 1: A Powerful Strategy for Sustained Success 3
CHAPTER 2: Key Concepts of the Six Sigma System 19
CHAPTER 3: Applying Six Sigma to Service and Manufacturing 41
CHAPTER 4: The Six Sigma Roadmap 57

PART TWO: GEARING UP AND ADAPTING SIX SIGMA TO YOUR ORGANIZATION
CHAPTER 5: Is Six Sigma Right for Us Now? 73
CHAPTER 6: How and Where Should We Start Our Efforts? 87
CHAPTER 7: Leadership Actions to Launch and Guide the Effort 103
CHAPTER 8: Preparing Black Belts and Other Key Roles 115
CHAPTER 9: Training Your Organization for Six Sigma 129
CHAPTER 10: The Key to Successful Improvement: Selecting the Right Six Sigma Projects 135

PART THREE: IMPLEMENTING SIX SIGMA: THE ROADMAP AND TOOLS
CHAPTER 11: Identifying Core Processes and Key Customers (Roadmap Step 1) 153
CHAPTER 12: Defining Customer Requirements(Roadmap Step 2) 173
CHAPTER 13: Measuring Current Performance(Roadmap Step 3) 195
CHAPTER 14: Six Sigma Process Improvement(Roadmap Step 4A) 237
CHAPTER 15: Six Sigma Process Design/Redesign(Roadmap Step 4B) 293
CHAPTER 16: Expanding and Integrating the Six Sigma System (Roadmap Step 5) 341
CHAPTER 17: Advanced Six Sigma Tools: An Overview 361

CONCLUSION: Twelve Keys to Success 385
APPENDIX 389
NOTES 391
GLOSSARY 397
REFERENCES 409
ACKNOWLEDGMENTS 413
INDEX 417

ISBN: 9780071497329
ISBN-10: 0071497323
Series: Business Books
Audience: General
Format: Hardcover
Language: English
Number Of Pages: 448
Published: 17th December 2013
Country of Publication: US
Dimensions (cm): 23.8 x 16.2  x 4.0
Weight (kg): 0.7
Edition Number: 2
Edition Type: Revised

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