The Knowing Organization

"Professor Choo has taken on the enormous challenge of integrating research in organizational theory and information science in order to understand how organizations can become better information-processing systems. Working from this perspective as a professor of information studies, Choo integrates apparently divergent points of view from the literature on meaning construction and sense making, knowledge creation and building, and decision making. His purpose is to propose a framework of the 'knowing' organization. The strength of his work lies in the breadth of research he has covered in each of these domains."--Dorothy Leonard, Harvard University "A very readable and informative compendium and synthesis of the large array of contributions that have been made to the management and development of knowledge within organizations. A must for the knowing manager.--Russell L. Ackoff, University of Pennsylvania "A fluent, persuasive, elegant writer, Choo convinces us that to survive and prosper, an understanding of how people use information in organizations is fundamental.--Ethel Auster, University of Toronto "Professor Choo has taken on the enormous challenge of integrating research in organizational theory and information science in order to understand how organizations can become better information-processing systems. Working from this perspective as a professor of information studies, Choo integrates apparently divergent points of view from the literature on meaning construction and sense making, knowledge creation and building, and decision making. His purpose is to propose a framework of the 'knowing' organization. The strength of his work lies in the breadth of research he has covered in each of these domains."--Dorothy Leonard, Harvard University "A very readable and informative compendium and synthesis of the large array of contributions that have been made to the management and development of knowledge within organizations. A must for the knowing manager.--Russell L. Ackoff, University of Pennsylvania "A fluent, persuasive, elegant writer, Choo convinces us that to survive and prosper, an understanding of how people use information in organizations is fundamental.--Ethel Auster, University of Toronto