Quality Is Personal

A Foundation For Total Quality Management

By: Harry Roberts

Write A Review

Paperback | 23 November 2010 | Edition Number 1

At a Glance

Paperback
176 Pages

Dimensions(cm)
22.86 x 15.24 x 1.27

Paperback

$51.99

or 4 interest-free payments of $13.00 with

Ships in 10 to 15 business days

In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $0.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Business & Management Management & Management Techniques Management of Specific Areas Production of Quality Control Management Quality Assurance QA & Total Quality Management TQM Organisational Theory & Behaviour Time Management Self-Help, Personal Development & Practical Advice Advice on Careers & Achieving Success Economics, Finance, Business and Management

Foreword
Tips for the Reader
Acknowledgments
Introduction
Quality, Personal Quality, and Personal Quality Checklists	p. 1
How to Get Started on Your Own Personal Quality Checklist	p. 27
Experiences with Personal Quality Checklists	p. 45
Other Routes to Personal Quality Improvement	p. 61
Beyond Personal Quality	p. 109
Conclusion	p. 131
Appendix: Elementary Statistics Tutorial Based on Personal Quality	p. 133
Index	p. 161
About the Authors	p. 169
Table of Contents provided by Blackwell. All Rights Reserved.

Quality Is Personal

A Foundation For Total Quality Management

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

More in Business & Management

Getting Murdoched

How Murdochâs Media Wields Power and Punishment

Mission Ready

SAS Commander's Strategies for Resilience, Leadership and Elite Performance

The Secret Language of Work

Hyper-Helpful Scripts for Every Situation

Six Figures in Sales

How to win more customers without spending a cent on ads

Secrets of the New Online Entrepreneurs

How Australia's Top Disruptors Scale Up, Sell Fast and Stand Out - And How You Can Too

The Kind Way

The Life-Changing Metric for Leadership, Success and the Human Spirit

The Simple Guide to ADHD Regulation

The Secret to Finding Balance, Getting Things Done, and Enjoying Your Life

The Winner's Formula

from the bestselling author of The Winner's Bible

Principles

Life and Work

To Be Honest

The Freedom-Based Business Method

Reset, Systemize, and Realign Your Business to Live a Life of Harmony

Innovation in Action

Unlock Curiosity, Creativity and Clarity with the DUCTRI Toolkit

The Lean Startup

How Constant Innovation Creates Radically Successful Businesses

How to Win Friends and Influence People

Coaching Habit

Say Less, Ask More & Change the Way You Lead Forever

Red Brick Thinking

Make Space. Find Focus. Move Forward.

Great Leaders Care

Developing Safe, Resilient and Successful Teams

From Strength to Strength

Finding Success, Happiness and Deep Purpose in the Second Half of Life

The Leadership Challenge

7th Edition - How to Make Extraordinary Things Happen in Organizations

The Barefoot Investor

Classic Edition, Revised and Updated

The Infinite Game

From the bestselling author of Start With Why

Full Stack Human

The Mindset Upgrade You Need to Stay Human in a World Ruled by Technology

The Overachiever's Reset

A Better Way to Succeed, Without Losing Yourself

Almost Reckless

A Creative and Pragmatic Approach to Taking Risks

This product is categorised by