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Quality Is Personal : A Foundation For Total Quality Management - Harry Roberts

Quality Is Personal

A Foundation For Total Quality Management

By: Harry Roberts

eBook | 11 May 2010

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In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.

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