Knowledge-Driven Profit Improvement

"Knowledge Driven Profit Improvement is a welcome addition to the improvement toolkit of business practitioners."-David Walden,
Executive Director Center for Quality of Management (retired Senior Vice President, Bolt Beranek and Newman Inc.; Senior Lecturer, MIT Sloan School of Business; co-author A New American TQM; retired Executive Director, CQM; Editor, Journal of the Center for Quality of Management ).

"The Plan-Do-Knowledge-Act model creates a new paradigm that is effective and efficient in building knowledge and adding value to both company and individual. It provides the guidance, discipline and focus to move your organization toward its true competitive potential."-Bob Barbour, Director and Chief Executive, Northern Ireland Quality Center

"Matthews' knowledge-based improvement plan offers a proactive, common sense approach to leverage the new insights gleaned from the assessment itself..."-William C. Phillips, Former Senior Director, Quality, United Way of America

"The President's Quality Award Program winners used the Knowledge to Plan, Do and Act. The results were impressive!"-Barbara Smith, Manager, The President's Quality Award Program, United States Office of Personnel Management


"The only way for our organizations to improve is to deploy feedback into actions - appropriate actions which move our business into the competitive future...the difference between mediocre and excellent organizations is the ability to analyze and integrate knowledge into action."-Marie B. Williams, Executive Director, Tennessee Quality Award


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