Internal Crisis Communication

About the authors, Foreword, Introduction, Large focus on the external perspective, The important internal perspective, Something exceptional or integrated into development? Case organization, Target group for the book, Chapters of the book, 1 Crises and communication, Crises, Organizations and crises, Crisis management, Overconfidence in crisis plans, Phases of a crisis and previous research in crisis communication, 2 Perspectives on crises and crisis communication, Perspectives in research, Approaches in practice, 3 Internal crisis communication, What is internal crisis communication? Previous research on internal crisis communicationâ"an overview The employeesâ"a special and important actor, The goals of internal crisis communication, Different phases require different types of internal communication, 4 Leaders and coworkersâ"perspectives and roles, Divided research, Sensemaking through framing, The importance of the coworkers, 5 Anticipationâ"the art of looking for weak signals, Everyone makes mistakes, Mistakes at the hospital and error management, What does the research say? The normal accident theory (NAT), The HRO theory, Organizational silence and upward negative information, The great importance of leadership, 6 Resilienceâ"the art of managing crises and learning, Resilience, Organizational resilience, Crises and organizational learning, 7 What can we learn, and how? Crisis communicationâ"a research field in flux, Both-thinking, Lessons about internal communication before, during and after the crisis, 8 A note on methodology, References, Index