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Empowerment : HR Strategies for Service Excellence - Conrad Lashley

Empowerment

HR Strategies for Service Excellence

By: Conrad Lashley

Hardcover | 2 December 2016 | Edition Number 1

At a Glance

Hardcover
320 Pages

Dimensions(cm)
23.4 x 15.6

Hardcover

RRP $88.99

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''Empowerment: HR strategies for service excellence'' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.

When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.

''Empowerment: HR strategies for service excellence'' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

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