Working with Difficult People, Second Revised Edition

Handling the Ten Types of Problem People Without Losing Your Mind

By: Amy Cooper Hakim

Write A Review

Paperback | 30 January 2017 | Edition Number 2

At a Glance

Paperback
352 Pages

Dimensions(cm)
2.5 x 13.8 x 20.7

Paperback

$36.75

or 4 interest-free payments of $9.19 with

Ships in 5 to 10 business days

Everyone’s work day is filled with them—people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.

Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers. The book then presents helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.