While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can.
In this revised edition of Fierce Conversations
- the bestselling classic guide to getting your message across and getting what you want - master teacher and leader Susan Scott gives you the tools to transform the conversations central to your success, and teaches you how to fiercely and honestly cut through the noise and clutter. You'll learn how to:
*OVERCOME BARRIERS TO MEANINGFUL CONVERSATIONS
*EXPRESS WHO YOU ARE AND WHAT YOU BELIEVE
*ENCOURAGE OTHERS TO REVEAL THEIR TRUE OPINIONS
*CONFRONT TOUGH ISSUES WITH CONFIDENCE AND SENSITIVITY
*HANDLE STRONG EMOTIONS-ON BOTH SIDES OF THE TABLE
*INCREASE CLARITY AND IMPROVE UNDERSTANDING
*INSPIRE CREATIVITY, PROBLEM SOLVING, AND PASSION
*BUILD STRONG RELATIONSHIPS WITH COLLEAGUES, CLIENTS, FRIENDS AND FAMILY
Packed with case studies, exercises and questionnaires, Fierce Conversations
shows you how to bring about real change in the workplace and at home. It's time to change the conversation.
About the Author
Susan Scott is the founder of Fierce, Inc., a global training company whose clients include Yahoo, Starbucks, Cisco, BP, General Dynamics, New York Life, Nestle, Four Seasons Hotels & Resorts, Lego, C.A.R.E., Best Buy, Coca-Cola. and Ernst & Young. She lives in Seattle, Washington.
Powerful . . . This book will help you gain the insight and skill to make every relationship count. - From the foreword by Ken Blanchard, PhD
[Susan Scott] is the master teacher of positive change through powerful communication - Peter Neill, Executive Director, AT&T Wireless
I was captivated by this magnificent book right from the start. Fierce Conversations
insightfully captures and clearly interrogates the heart of "real" conversations. Spending time with Susan Scott's principles has the potential to make a significant difference in our work, our relationship, and our understanding of ourselves - Richard Carr, president and CEO, TEC International
If conversations are the lifeblood of our most important relationships, this book is a transfusion of ideas and inspiration. Susan Scott has written a life-affirming primer for moving us toward the conversations we need to have most