Winning Behavior

What the Smartest, Most Successful Companies Do Differently

By: Terry Bacon, David Pugh

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Paperback | 9 July 2003

At a Glance

Paperback
368 Pages

Age
17+

Grade
12+

Dimensions(cm)
23.5 x 15.24 x 1.91

Paperback

RRP $48.39

$46.75

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Behavioral Differentiation is emerging as the "final frontier" in competitive strategy, and this book shows how leading companies use it to exceed expectations and outperform competitors.

In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors. Successful companies differentiate themselves not just with superior products, but also by how they behave toward their customers at every touchpoint:

service,
product development,
marketing,
branding,
bids and proposals,
presentations,
negotiations,
and more.

Winning Behavior offers case histories and examples from companies like GE, Volvo, EMC, Ritz-Carlton, Wal-Mart, and Harley-Davidson, plus interviews with executives like George Zimmer (Men's Wearhouse), Colleen Barrett (Southwest Airlines), and Gerry Roche (Heidrick & Struggles). In today's ultracompetitive business landscape, product quality and competitive pricing are prerequisites for staying afloat. This eye-opening book reveals the secrets the best companies use -- and any business can use -- to stay at the pinnacle of success in their industry.

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