Raving Fans! : One Minute Manager - Kenneth Blanchard

Raving Fans!

By: Kenneth Blanchard, Sheldon Bowles

Paperback | 30 September 1998

At a Glance

Paperback


RRP $19.99

$18.25

Aims to ship in 7 to 10 business days

With a new foreword by Ken Blanchard

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.

Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

Other Books By Ken Blanchard

Raving Fans! : One Minute Manager - Kenneth Blanchard

RRP $19.99

$18.25

Collaboration Begins with You : Be a Silo Buster - Ken Blanchard
The One Minute Entrepreneur - Ken Blanchard
Whale Done! : Power of Positive Relationships - Ken Blanchard
Gung Ho! : One Minute Manager - Kenneth Blanchard
The New One Minute Manager - Ken Blanchard