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User, customer, or multiple actors experience: : Whose experience matters in multi-actor networks? - Ronald Gortz

User, customer, or multiple actors experience:

Whose experience matters in multi-actor networks?

By: Ronald Gortz, Manuela Gortz-Bonaldo

eBook | 22 April 2022

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This book proposes a question for a topic that is so emphasized nowadays: the User Experience. The objective, however, is to bring other perspectives on the experience not only of users but also of the multiple actors that constitute multiple networks.

The book is an invitation to deepen reflection on this vast subject. We hope to help readers better understand the movement of creation and expansion of new multi-actor networks and some of the possible ways for people and organizations to position themselves in the face of these new and growing sets of relationships.

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