Logistics Handbook

Contents

Preface

Section I Perspectives on Logistics Management

1. Evolution of the Integrated Logistics Concept

2. Evolution of the Logistics Profession

3. Logistics in the Decade of the 1990s

Section II Strategic Logistics Planning

4. Logistics Strategy

5. Customer Service Strategy and Management

6. Marketing Channels: Strategy, Design, and Management

7. Logistics Network Modeling

8. Logistics Strategy: Integration, Implementation, and Management

Section III Logistics Quality and Productivity

9. Total Quality Management in Logistics

10. Measuring the Performance of Logistics Operations

11. Integrating Logistics Strategy in the Corporate Financial Plan

12. Logistics Cost, Productivity, and Performance Analysis

13. Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance

Section IV Materials Management

14. Demand Forecasting

15. Inventory Decision Framework

16. Inventory Control

17. Distribution Resource Planning

18. Sourcing and Supplier Management

19. Production and Manufacturing Resource Planning in a Just-in-Time Environment

20. Packaging

Section V Transportation Management

21. Transportation Outlook and Evaluation

22. The Role of New Information Technology in the Practice of Traffic Management

23. Integration of Purchasing and Transportation Decision Making

24. Contract Logistics: Is Outsourcing Right for You?

Section VI Distribution Facilities Management

25. Materials Handling System Design

26. Materials Handling Technologies

27. Site Selection

28. Using Warehouse Information

Section VII International Logistics Management

29. The International Logistics Environment

30. Import/Export Management

Section VIII Logistics Information Systems

31. Positioning Information in Logistics

32. Logistics Information Systems Design

33. Electronic Data Interchange in Logistics

34. Strategic Information Linkage

Section IX Logistics Organizations and Human Resources Management

35. Organizing for Effective Logistics Management

36. Labor Relations in the 1990s

37. Focused Human Resources Management: Key to Logistics Effectiveness

38. Proactive Change Management in Logistics

Section X Contemporary Issues in Logistics

39. Third-party Logistics

40. Environmental Issues in Logistics

41. Logistics in the Service Industries

42. Logistics Technology in the Twenty-first Century

Appendix A. Publications and Other Sources of Information

parAppendix B. Trade and Professional Organizations of Interest to Logistics Management Personnel

About the Contributors

Index