Unlocking Public Value

A New Model For Achieving High Performance In Public Service Organizations

By: Martin Cole, Greg Parston

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Hardcover | 1 September 2006 | Edition Number 1

At a Glance

Hardcover
208 Pages

Dimensions(cm)
23.62 x 16.26 x 2.16

Hardcover

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A new approach to understanding and improving performance and public value<br> <br> This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.<br> <br> Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

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