All the Difference

How leaders can turn their team's individual differences into deeper trust, greater creativity, and winning results.

Look around your team. You see people with different communication styles, perspectives, cultural norms, and capabilities. These differences are expressed in all kinds of ways-a casual gesture in a meeting, a colleague's opinion on a current event, an intense work style—and can often lead to friction, even conflict. You try to manage around them, but what if these differences are the key to your team's success?

In All the Difference, bestselling author and head of the Simmons University Institute for Inclusive Leadership Susan MacKenty Brady, business negotiation expert Stuart D. Kliman, and retired US Army Lieutenant General Leslie C. Smith argue that leaders must shift their view: difference is not just noise to tolerate—it's the raw material for creating value. When difference isn't understood or acknowledged, it breeds disconnection, saps performance, and undermines your team's potential. What's needed is a leadership strategy for turning human difference into your organization's greatest strength.

Based on current research, with examples from frontline leaders and insights from their own experience, the authors provide a framework of six "target actions" that will help you leverage your best self as a leader, honor multiple perspectives, and turn difference into strength on your team. They also identify the hidden "landmines" that often create havoc for leaders trying to navigate difference using yesterday's assumptions.

Our teams have never been more complex, and the challenge of leading them has never been more urgent. All the Difference is an indispensable guide for transforming your team and creating a thriving organization in a world full of difference.