The Complete Guide to Customer Support

How to Turn Technical Assistance Into a Profitable Relationship

By: Joe Fleischer

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eText | 4 January 2002 | Edition Number 1

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Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t