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Soft Skills? Like Hell They Are! : Effective Communications Skills for the Front Line Manager - Tom McLaughlan

Soft Skills? Like Hell They Are!

Effective Communications Skills for the Front Line Manager

By: Tom McLaughlan

eBook | 25 February 2021

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Frequently the answer to an organistion's problems lies in the personnel working within the organisation. These can be represented by the Front Line Manager.(FLM)

A problem occurs when the Front Line Manager suffers from lack of legitimacy in the eyes of others and as a consequence they are not listened to. This book addresses some of the areas of communication the FLM must be familier with to enable them to effectively communicate with others.

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