Foreword by Nancy M. Dixon ix
Introduction xiii
Chapter One: Knowledge Jam Rationale: Solving Thorny Problems 1
What's Not Working? 3
Blind Spots 6
Mismatches 9
Knowledge Jails 11
Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture 14
Chapter Two: Knowledge Jam Basics 19
Step 1: Select 22
Step 2: Plan 24
Step 3: Discover/Capture 25
Step 4: Broker 27
Step 5: Reuse 29
Chapter Three: Discipline 1: Facilitation 31
The Facilitator's Mandate 33
1. Facilitating the Select Step 34
2. Facilitating the Plan Step 38
3. Facilitating the Discover/Capture Step 49
4. Facilitating the Broker Step 64
5. Facilitating the Reuse Step 65
Chapter Four: Discipline 2: Conversation 67
Posture of Openness 69
Pursuit of Diversity 74
Practices of Dialogue 80
Chapter Five: Discipline 3: Translation 89
Brokers' Motivators 91
Brokering Basics 94
Chapter Six: Bespeckled, Married, and Emancipated 107
Boundary-Spanning 108
Surfacing Usable Insight 109
Putting Knowledge to Work 111
Chapter Seven: Knowledge Jam Heritage: Prequel to the Three Disciplines 115
Intelligence Acquisition 116
Organizational Learning 121
Sidebar: Structural Dynamics: Strategically Simulating Diversity 128
Collaboration Technology 135
Chapter Eight: Comparing Knowledge Jam to Other Knowledge-Capture Methods 141
A Facilitation-Conversation-Translation Scale 142
Chapter Nine: Building a Knowledge Jam Practice 157
Building a Business Case and Selling Knowledge Jam 159
Sidebar: The Price is Right! 174
Cultivating Knowledge Jam Facilitators 177
Measuring and Promoting Success 180
Chapter Ten: Knowledge Jam for Leading Change and Leveraging Social Media 183
Using Knowledge Jam for Leading Change 185
Sidebar: Jamming in the Boardroom-Shared Insight in Action 188
Knowledge Jam for Business Transformation and Social Media 190
Chapter Eleven: An Invitation 199
Why Knowledge Jam (and Other Forms of Knowledge Elicitation) Will Take Off 200
You Have Your Toolkit 201
More Than a Business Tool 203
Appendices 205
A: Knowledge Types 205
B: Knowledge Jam Templates 209
C: Glossary of Terms 215
D: Case Studies 219
Institute for Healthcare Improvement (Healthcare Quality Improvement Non-Profit) 219
Forest Bioproducts Research Institute (New Energy Institute) 222
E: Knowledge Jam Practice FAQs 225
Notes 233
Acknowledgments 239
The Author 241
Index 243
