Servicing ITSM

A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM

By: Randy A. Steinberg

Write A Review

Paperback | 26 December 2013

At a Glance

Paperback
288 Pages

Dimensions(cm)
22.86 x 15.24 x 1.91

Paperback

$34.03

or 4 interest-free payments of $8.51 with

or

Ships in 7 to 10 business days

What services does the IT organization really deliver?

Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook!

Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios.

"Many books talk about how to build a service catalog-this book is a service catalog!"

"We really struggled to identify and pull our IT services together until we saw this material-it saved us months!"

"With this material, we can finally tell the business what IT actually delivers to them!"

"A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!"

"One can put together an entire IT service management operation just from the service descriptions in this book!"

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.