Quality & Performance Excellence

Packed with cutting-edge coverage that includes the latest theory and practices from the field, Quality & Performance Excellence, 8e has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories.

Discussions of the Baldrige criteria are updated to reflect 2015-16 criteria. The eighth edition also includes new examples, experiential exercises, and case studies. Providing practical experience, many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.

New to this Edition

• Using real-world examples to bring text concepts to life, each chapter begins with a “Performance Excellence Profile” highlighting a recent Baldrige recipient whose practices have particular relevance to the chapter material.


• The eighth edition includes numerous changes to maintain its cutting-edge coverage and signature student-friendly style. Discussions of the Baldrige criteria are updated to conform with the 2015-16 criteria, while many other minor updates are integrated throughout. New boxed examples, discussion questions, experiential exercises, and cases are included as well.

About the Author

James R. Evans is a professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His served as president of the Decision Sciences Institute 1997–1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management.”