Quality Management

Theory and Application

By: Peter D. Mauch

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eText | 17 December 2009 | Edition Number 1

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In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plen