Quality, Involvement, Flow

1. Navigating the New Complexity...................................................1

1.1 Dividing Things Up Is No Longer the Answer..................................2

1.2 Useful Lessons from Science: From Parts to Whole...........................3

1.3 The Organization: A Whole That Is Much More Than the

Sum of Its Parts...................................................................................4

1.4 New Leadership...................................................................................5

1.5 What Is a Leader?................................................................................6

1.6 Leadership and Knowledge................................................................6

1.7 Leadership and Selflessness................................................................7

1.8 Quality, Involvement, Flow.................................................................8

1.9 Leadership Thinking: Framing the Change as a Conflict..................9

2. Why Are We Stuck? The Inherent Conflict of Organizations.....11

2.1 Whatâs Wrong with a Hierarchy?.......................................................12

2.2 The Silo Sickness...............................................................................12

2.3 The Inherent Conflict in Any Organization.....................................14

2.4 Finding a Solution to the Hierarchy Conflict....................................17

2.5 A New Kind of Organization: Coordination Instead of

Functional Reporting.........................................................................19

2.6 The Challenge of the Solution to the Hierarchy Conflict................20

3. Where Does the Knowledge to Move Forward Come From?

The Giant Contributions of Dr. Deming and Dr. Gold