Quality Assurance Management

By: Michael J. Fox

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Paperback | 1 January 1993 | Edition Number 1

At a Glance

Paperback
392 Pages

Edition Type
Revised

Dimensions(cm)
25.4 x 19.68 x 3.18

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"Quality Assurance Management" provides a comprehensive introduction and reference source to this increasingly important area of business activity. It should prove a useful tool for managers working in companies attempting to gain ISO9000/BS5750 recognition of their quality system and developing a total quality management culture. Key issues and the latest developments are clearly and simply explained, with the relative pros and cons of the alternative strategies objectively evaluated. Specialized techniques are explained with the non-specialist in mind, so that the reader can assess the situation before discussing its managerial and technical implications. Michael J. Fox draws on his practical consultancy experience and the best current thinking from experts in USA, Great Britain and Japan. Major concepts covered include: customer care; risk minimization; quality-related costs; best practice benchmarking; and "robust" design and "six-sigma" manufacturing. The managerial implications of these issues are reinforced with plenty of practical guidance in the form of checklists, worked examples and sources of further technical information.

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You Can Find This Book In

Non-Fiction Engineering & Technology Mechanical Engineering & Materials Production & Industrial Engineering Industrial Quality Control Business & Management Management & Management Techniques Management of Specific Areas Production of Quality Control Management Business Strategy

Preface
What Managing Quality Means	p. 1
What is quality, and how can it be managed?	p. 3
Quality in marketing	p. 18
Quality in specification and design	p. 27
Quality in purchasing	p. 45
Quality in production	p. 61
After-sales quality	p. 75
Quality Assurance Techniques	p. 91
Creating the quality system	p. 93
ISO 9000 - the international quality standard	p. 107
Quality auditing techniques	p. 121
Inspection techniques	p. 132
Statistical sampling inspection	p. 145
Statistical process control	p. 155
The place of the computer	p. 168
Reliability assurance	p. 180
Using People More Effectively	p. 195
The sociology of people at work	p. 197
Motivate or involve?	p. 210
American quality 'gurus'	p. 222
Japanese quality management style	p. 233
Quality in the United Kingdom	p. 245
Total quality management	p. 260
Quality managers and their departments	p. 274
Quality in service industries	p. 290
Quality - the Key to Prosperity	p. 299
Ways of looking at quality-related costs	p. 301
The prevention-appraisal-failure model	p. 312
Just-in-time and variability reduction	p. 328
Quality, safety and product liability	p. 343
The international market-place	p. 354
Quality trends, challenges and opportunities	p. 365
Appendix: British Standards mentioned in the text	p. 368
References	p. 371
Index	p. 373
Table of Contents provided by Blackwell. All Rights Reserved.

Quality Assurance Management

At a Glance

Paperback

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