Managing the Telecommuting Employee

Set Goals, Monitor Progress, and Maximize Profit and Productivity

By: Michael Amigoni, Sandra Gurvis

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Paperback | 18 November 2009

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As communications and computer technology improve, the number of telecommuting employees will soar. This expansion presents unique opportunities and challenges to managers. This book will show managers how to: ? Recruit from a wider talent pool ? Establish regular and productive communication with telecommuters ? Set and enforce schedules and structures ? Resolve legal/HR/tax questions ? Monitor productivity ? Develop career-path goals for telecommuting employees ? End the arrangement if it?s not working As more and more of the workforce moves out of the office, no manager can afford to be without this guide. Managing the Telecommuting Employee will become the indispensable book for managing out-of-office workers. AUTHOR: Michael Amigoni (Leawood, KS) holds an M.B.A. from the University of Illinois and is the COO of ARO Outsourcing. Since 1997 he has managed a staff of telecommuting employees by constructing a call center business focused on insurance and telecommunications industries in which virtually all the employees work from home. He has spoken at numerous conferences throughout the country on the use and supervision of telecommuting employees. Sandra Gurvis (Westerville, OH) (www.sgurvis.com) is the author of eleven books and hundreds of magazine articles. She has been published in such magazines as People, YM, Entertainment Weekly, and Woman?s World. For more than twenty-five years, she has managed groups of telecommuters, from transcriptionists to interns and assistants.

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Acknowledgments	p. xi
How to Use This Guide	p. xiii
Foreword	p. xvii
Telecommuting: What It Is and What It Means	p. 1
What Is Telecommuting	p. 3
Types of Nontraditional Work Arrangements	p. 17
The Telecommuting ôPersonalityö	p. 31
Types of Virtual Teams	p. 39
The Challenges of Virtual Teams	p. 49
Dealing with Diversity	p. 57
Laws of the Jungle: Nuts and Bolts of Managing Telecommuting Employees	p. 67
Setting Up a Telecommuting Team	p. 69
Hiring	p. 83
Training	p. 99
Equipping	p. 119
Insurance, Benefits, and Tax Issues	p. 135
Managing Workers and Workload	p. 151
Keeping Track and in Touch	p. 167
Evaluating and Strengthening Performance	p. 183
Leader of the Pack: How to Effectively Guide and Magage Your Telecommuting Team	p. 195
Handling Different Types of Jobs	p. 197
Managing Real-Time and Virtual Meetings	p. 205
Evaluating the Success of Your Telecommuting Program	p. 219
Growing Your Telecommuting Footprint	p. 231
Sample Self-Evaluation FAQ for Telework	p. 239
Sample Work Agreement/Contracts	p. 245
Home Office Inspection and Safety Guidelines	p. 253
Ergonomics Guideliness and Information	p. 261
Glossary and Definitions	p. 269
For More Information	p. 281
Bibliography	p. 285
Index	p. 293
Table of Contents provided by Ingram. All Rights Reserved.

Managing the Telecommuting Employee

Set Goals, Monitor Progress, and Maximize Profit and Productivity

Shipping

How to return your order

Defective items

You Can Find This Book In

Other Editions and Formats

ePUB

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