Skills for Helping Professionals

Chapter 1: Helping Processes Helping Terms: Helping, Counseling, Psychotherapy, Therapy, & Advocacy Helping Relationships What we Know about Being Helpful Chapter 2: Understanding Development: Theories, Social Context, and Neuroscience The Purpose of a Theory Theories of Development Cultural and Social Factors in Development Contributions from Neuroscience Chapter 3: Helping Theories for Working with Others Case Studies Theories of Helping Psychodynamic Approaches to Helping Ethological Approaches to Helping Humanistic Approaches to Helping Behavioral and Learning Approaches to Helping Contemporary Approaches to Helping Chapter 4: Ethical Principles for Helping Relationships Definitions Ethics and Professional Practice Moral Principles for Helpers Key Ethical Concepts for Helping Professionals Ethical Decision-Making Chapter 5: Self-Awareness, Cultural Awareness, and Helper Competence Helper Self-Awareness Personalization Issues, Vicarious Trauma and Burnout Emotional Self-Regulation Assumptions, Values and Beliefs Cultural Competence Chapter 6: Setting the Stage for Helping Getting Started The Helping "Contract" Assessment Determining the Helpee's Investment in Change Goal Setting Action Plans & Expectations Helper Positioning Chapter 7: Listening and Basic Responding Skills in Helping Conversations Listening and Basic Responding Skills Empathy Reflections Paraphrases The Purpose of Reflections and Paraphrases Questions Broaching Conversations Chapter 8: Skills for Promoting Change Informing/Psycho-education Decision-Making and Problem Solving Confrontation Feedback Immediacy Deconstructing Conversations Motivating Change Advocacy Chapter 9: Helping People in Crisis Natural or Human-Made Disasters or Crises Crisis Response Strategies for Helpers Harm to Self or Other Harm to Self Harm to Others Chapter 10: Helping in Groups Group Types Basic Concepts in Group Work Theories and Models of Group Work Group Leader Principles Intervention Skills and Group Stage