Predictable Surprises

The Disasters you Should Have Seen Coming, and How to Prevent Them

By: Max H. Bazerman, Michael Watkins

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Paperback | 1 May 2008

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332 Pages

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21.0 x 13.9 x 2.4

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Even the best-run companies can get blindsided by disasters they should have anticipated. These predictable surprises range from financial scandals to operational disruptions, from organizational upheavals to product failures. In "Predictable Surprises", Max H. Bazerman and Michael D. Watkins show you how to minimize your risk by understanding and lowering the psychological, organizational, and political barriers preventing you from foreseeing calamity. They then describe the powerful tools - including incentives and formal coalitions - that business leaders can use to ferret out and fend off threats invisible to insiders. Failure see what's coming exposes your company to predictable surprises. Given the stakes involved, this book should count among every business leader's most trusted resources.

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You Can Find This Book In

Non-Fiction Economics Economic Forecasting Business & Management Business Strategy Management & Management Techniques Management Decision Making

Preface	p. vii
Acknowledgments	p. xv
What is a Predictable Surprise?: A Preview	p. 1
Prototypes of Predictable Surprises	p. 13
September 11: The Costs of Ignoring a Predictable Surprise	p. 15
The Collapse of Enron and the Failure of Auditor Independence	p. 43
Why Don't We Act on What We Know?	p. 69
Cognitive Roots: The Role of Human Biases	p. 71
Organizational Roots: The Role of Institutional Failures	p. 95
Political Roots: The Role of Special-Interest Groups	p. 121
Preventing Predictable Surprises	p. 153
Recognition: Identifying Emerging Threats Earlier	p. 157
Prioritization: Focusing on the Right Problems	p. 179
Mobilization: Building Support for Preventative Action	p. 203
Future Predictable Surprises	p. 225
General Accounting Office Reports Warning of Aviation Security Weaknesses, 1994-2001	p. 259
Ten Elements of an Effective Crisis-Response Plan	p. 263
Notes	p. 267
Further Reading	p. 301
Index	p. 303
About the Authors	p. 319
Table of Contents provided by Ingram. All Rights Reserved.

Predictable Surprises

The Disasters you Should Have Seen Coming, and How to Prevent Them

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

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