| Preface | |
| Introduction to Ithink | |
| Introduction | |
| Static, comparative static, and dynamic models | |
| Model components | |
| Modeling in Ithink | |
| The detailed modeling process | |
| Modeling of Dynamic Business Systems | |
| Introduction | |
| Making the organization more manageable-systems and processes | |
| Creating and using a model | |
| Structural complexity-a market share model | |
| Complexity due to random variation-an order control process | |
| Further benefits of dynamic modeling | |
| Organization principle of this book | |
| Measuring Process Performance | |
| Introduction | |
| Financial measures of performance | |
| The basic profit model | |
| The role of time, borrowing, and lending | |
| Choosing among alternatives | |
| Optimizing at the level of the firm | |
| Issues with financial measures | |
| Beyond process output measures | |
| The process model approach | |
| Single-Step Processes | |
| Introduction | |
| The basic process model and Little's Law | |
| Queuing systems | |
| Transient queuing behavior | |
| Further modeling with queuing systems | |
| Multistep Serial Workflow Processes | |
| Introduction | |
| Modeling multistep processes in ITHINK | |
| Specifying models/modeling objectives | |
| An uncoupled process-an order handling process | |
| A tightly coupled process-a fast food restaurant process | |
| Other configurations | |
| Multistep parallel workflow processes | |
| Introduction | |
| Parallel queuing models-designing a checkout system | |
| Resource implications-the fast food restaurant revisited | |
| Telephone call center model-balking | |
| Machine repair model | |
| Batching-a laboratory analysis model | |
| The Supplier Interface: Managing Risk | |
| Introduction | |
| First-moment managers | |
| Second-moment managers | |
| Third-moment managers | |
| Fourth-moment managers | |
| Customer Interface | |
| Introduction | |
| The basic Make-to-Stock model-controlling the inventory level | |
| The Make-to-Order process- customer interface | |
| The Tradeoffs between Quality, Speed, and Cost | |
| Introduction | |
| Model development | |
| The tradeoffs | |
| Coping with uncertainty | |
| Modeling Supply Chains | |
| Introduction | |
| Introduction to the Beer Game | |
| The Beer Game model | |
| Further analysis of the Beer Game model | |
| Modifications to the basic model | |
| Using the Beer Game model in game mode | |
| The Dynamics of Management Strategy: an Ecological Metaphor | |
| Introduction | |
| Hierarchy in nature | |
| A model demonstrating the hierarchical nature of an expanding business | |
| Modeling Improvement Processes | |
| Introduction | |
| Learning curves | |
| Modeling an improvement process | |
| Model results | |
| Other types of learning curves | |
| Modeling Random Variation in Business Systems | |
| Introduction | |
| The uniform distribution | |
| The triangular distribution | |
| The normal distribution-common cause process variation | |
| The exponential distribution-equipment failure times | |
| The Poisson distribution-modeling defects in products | |
| The pass/fail and binomial distribution-product failures | |
| Bimodal distributions-parallel process flows | |
| Custom distributions | |
| The relative comparison of random variation | |
| Discussion of the Actual Profiles for the Examples of Chapter 2 | |
| Economic Value Added | |
| Derivation of Equations 6.2, 6.3, and 6.4 | |
| Appendix D | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |