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Making a difference? : Exploring the impact of multi-agency working on disabled children with complex health care needs, their families and the professionals who support them - Ruth Townsley

Making a difference?

Exploring the impact of multi-agency working on disabled children with complex health care needs, their families and the professionals who support them

By: Ruth Townsley, David Abbott, Debby Watson

Paperback | 18 February 2004 | Edition Number 1

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Many health, education and social service initiatives aim to implement better multi-agency working between agencies and professionals. But what difference does this sort of organisational change make to those families and children on the receiving end? Making a difference? explores the process and impact of multi-agency working on disabled children with complex health care needs and the families and professionals who support them.

Examining in detail the work of six multi-agency services, the report describes the process of multi-agency working, key success factors, and outcomes for professionals, as well as the impact on families in terms of their daily life, well-being, and contact with services and professionals. A concluding chapter summarises key issues and makes recommendations for policy and practice.

Industry Reviews
"The research is fascinating and there are many lessons to be learnt for services." New Opportunity Newsletter (Handsel Trust)
"... a fascinating, informative, well-written and clearly presented book." Health and Social Care in the Community

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