| List of Figures and Charts | p. x |
| List of Tables | p. xi |
| Notes on Contributors | p. xii |
| Introductio | p. 1 |
| The Evolution Of The Luxury Market: Stairway To Heaven? | p. 5 |
| Introduction | p. 5 |
| The Luxury Industry 1990-2000: Starting The Chance | p. 5 |
| The Creation Of Large Groups | p. 6 |
| The Shift From A Home-Made Logic To An Industrial Logic | p. 8 |
| The Importance Of Marketing And The Concept Of Diversification | p. 9 |
| New Markets, New Opportunities: The Internaionalztion Of The Luxury Industry | p. 10 |
| The Luxury Industry 2000-2010: Global Luxury Activities | p. 11 |
| Luxury According To Incomes, Aces Or Genders | p. 13 |
| The 2010s: Emerging Countries Take The Lead | p. 15 |
| Brazil | p. 15 |
| Russia | p. 16 |
| China | p. 17 |
| India | p. 17 |
| From Here To Eternity | p. 20 |
| Acknowledgment | p. 21 |
| Luxury Business: Multinational Organizations And Global Specializations | p. 22 |
| Introcution To The Organizational Complexity Of Luxury Business | p. 22 |
| A Business Made Up Exclusively Of Human Expertise | p. 23 |
| Boosting Specialized Niches | p. 25 |
| How To Spot The Complexity | p. 29 |
| The Ultimate Stage Of Complexity - E-Selling, E-Shopping And Luxury 2.0 | p. 30 |
| Appendix: The Washington Convention - Cites | p. 35 |
| Finance Survival Guide: Value Creation And Pina Coladas | p. 37 |
| Introduction (Or Why Businesses Exist) | p. 37 |
| The Basis Of Financial Statements (Or How Jack Got Into Business) | p. 38 |
| How To Think Like An Economist (Or Only What Is Marginal Really Matters) | p. 46 |
| Discounted Cash Flows (Or It Is All About Managing Risk) | p. 50 |
| The Pier Framework Of Luxury Innovation | p. 57 |
| Introduction | p. 57 |
| Framework Of Luxury Innovation: Path | p. 58 |
| Framework Of Luxury Innovation: Insight | p. 61 |
| Framework Of Luxury Innovation: Execution Excellence | p. 66 |
| Framework Of Luxury Innovation: Rareness Of Experience | p. 68 |
| What Is Next In Luxury Innovation? | p. 70 |
| Conclusion | p. 73 |
| Acknowledgments | p. 73 |
| Retailing In The Luxury Industry | p. 74 |
| Introduction | p. 74 |
| Globalization, Democratization And Internet: Challenges And Opportunities In Today's Retailing | p. 75 |
| Luxury Retail Design | p. 77 |
| Offline Boutique Design | p. 78 |
| Case Study 5.3A | p. 81 |
| Online Boutique Design | p. 83 |
| The Watch Avenue | p. 85 |
| Distribution Formats | p. 88 |
| Offline Distribution Formats | p. 88 |
| Pisa Orologeria | p. 91 |
| Online Distribution Formats | p. 92 |
| Faberge | p. 95 |
| Commercial Policies In Luxury Retailing | p. 97 |
| The Importance Of The Human Factor In Luxury Retailing | p. 98 |
| Assisting The Client Throughout The Purchase Act | p. 99 |
| The Boutique Manager | p. 102 |
| The Importance Of The Human Factor In Luxury E-Retailing | p. 103 |
| Adapting To Times; New Luxe And New Clients According To The Foundation De La Haute Horlogerie (Interview) | p. 104 |
| The Watch@Tablet“ | p. 106 |
| Internet, Social Media And Luxury Strategy | p. 108 |
| Introduction | p. 108 |
| Defining A Web Strategy Is Good; Envisioning An Integrated Strategy Is Better | p. 109 |
| Developing The Right Web Marketing Approach | p. 109 |
| The Orient-Express Group | p. 113 |
| The E-Marketing Mix: Place, Product, Price, Promotion | p. 114 |
| Taking Web Strategy To New Challenges | p. 117 |
| Optimizing Existing Assets And Developing New Ones | p. 117 |
| Boucheron | p. 120 |
| Dealing With Increasing Interaction From Web Audience | p. 120 |
| Conclusions | p. 123 |
| Branding Principles In The Luxury Industry | p. 125 |
| Introduction | p. 125 |
| Approaches To Luxury Brand Building | p. 126 |
| The Luxury Fashion Brand-Building Process | p. 128 |
| Brand Concept | p. 128 |
| Brand Identity | p. 129 |
| Brand Awareness | p. 130 |
| Brand Positioning | p. 131 |
| Brand Loyalty, Brand Equity And Brand Value | p. 132 |
| The Key Characteristics Of A Luxury Brand | p. 133 |
| Clear Brand Identity | p. 135 |
| Marketing Communications | p. 136 |
| Product Integrity | p. 137 |
| Brand Signature | p. 138 |
| Premium Prices | p. 139 |
| Exclusivity | p. 140 |
| Heritage | p. 140 |
| Environment And Service | p. 141 |
| Culture | p. 142 |
| Conclusion | p. 143 |
| Brand Extensions In The Luxury Industry | p. 144 |
| Introduction | p. 144 |
| What Does Brand Extension Stand For? | p. 145 |
| Luxury Brand Extensions | p. 146 |
| Downward Brand Extension Enhancing The Parent Luxury Brand - The Case Of Rolls-Royce | p. 147 |
| From Luxury To Premium - The Case Of Mercedes-Benz | p. 150 |
| Diversification Of The Brand - The Case Of Giorgio Armani | p. 151 |
| Luxury Brand Extensions With In Collaboration With A Non-Luxury Brand - The Case Of Jimmy Choo | p. 155 |
| Luxury Brand Extensions Into Children's Wear Market | p. 157 |
| Conclusion | p. 159 |
| Sustainable Development In The Luxury Industry: Beyond The Apparent Oxymoron | p. 160 |
| Introduction | p. 160 |
| Sustainable Development: Fust A Matter Of Common Sense | p. 161 |
| The Sustainable Luxury Consumer | p. 161 |
| Welcome To The World Of Rare Resources | p. 164 |
| Sustainable Development, A Must In Terms Of Reputation Management | p. 165 |
| Creating Value Through Sustainable Development | p. 168 |
| Revisiting The Strategy In The Light Of Sustainable Development | p. 168 |
| Revisiting Products, Services And Processes For More Eco-Efficiency | p. 170 |
| Life Cycle Analysis And Eco-Design | p. 171 |
| Imitate The Nature: A New Mindset To Innovate | p. 173 |
| Sustainable Service Systems To Decouple Wealth Generation From Resources And Energy Use | p. 1 76 |
| Deliver Social Added Value | p. 178 |
| Conclusion | p. 180 |
| Notes | p. 182 |
| Index | p. 202 |
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