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Inbetweeners : How to Translate Tech into Customer Value in the AI Era - Ken Dooley

Inbetweeners

How to Translate Tech into Customer Value in the AI Era

By: Ken Dooley, Elisa Rönkä

eText | 15 September 2026 | Edition Number 1

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Available: 15th September 2026

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This book addresses the orchestration gap between technical excellence and business value delivery in technology organizations. It introduces the concept of "Inbetweeners"—professionals who bridge the divide between engineering teams and commercial stakeholders. The text examines organizational challenges including technological complexity, siloed structures, and misaligned incentives.

  • Addresses the critical gap between technical teams and business stakeholders in technology organizations through the concept of "Inbetweeners"
  • Examines the organizational challenges created by technological complexity and proposes practical frameworks for bridging the tech-sales divide
  • Explores the impact of Agentic AI on product development, organizational structures, and future career paths in technology sectors
  • Presents a Translation Framework for effective communication and value delivery across organizational silos
  • Provides actionable strategies for hiring, retaining, and incentivizing professionals who can navigate between technical and commercial domains

This title has been co-published with Professional Publishing Finland. T&F does not sell or distribute the print editions in Finland.

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Non-FictionBusiness & ManagementManagement & Management TechniquesManagement of Specific AreasResearch & Development ManagementBusiness StrategyEntrepreneurship / Start-upsOwnership & Organisation of EnterprisesComputing & I.T.Computer ScienceArtificial IntelligenceManagement Decision Making
Production of Quality Control ManagementSales & MarketingCustomer Services

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