Handle With CARE

Motivating and Retaining Employees

By: Barbara Glanz

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Paperback | 30 June 2002 | Edition Number 1

At a Glance

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336 Pages

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20.07 x 14.99 x 2.16

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A PAPERBACK ORIGINAL

Frontline techniques and strategies for making employees feel appreciated and improving their performance at every level

Internationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE model--Creative Communication, Atmosphere and Appreciation for all, Respect and Reason for being, Empathy and Enthusiasm-- for understanding what employees really want from managers. The book is based on research with 1,200 employees at dozens of organizations and includes hundreds of practical ways managers can motivate employees to peak performance while creating an organizational culture that is supportive instead of cutthroat, enjoyable instead of intimidating, and profitable on every level.

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Non-Fiction Business & Management Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Leadership & Motivation for Management Entrepreneurship / Start-ups Education Careers Guidance Industrial or Vocational Training

Foreword
Preface
Introduction	p. 1
The Research Is In - Understanding What Motivates Employees
What the Research on Employee Motivation Shows	p. 7
Our Study	p. 15
Two Models for Understanding Your Employees	p. 26
The CARE Model for Motivating and Retaining Your Employees	p. 30
Ideas and Stories from Managers, Employees, and Organizations Who CARE
A Manager Who CAREs	p. 49
Reward and Respect: Suggestions from Employees	p. 69
Ideas and Tools from World-Class Organizations	p. 81
How to CARE: Dozens of Action Ideas
C = Creative Communication	p. 89
A = Atmosphere	p. 123
A = Appreciation for All	p. 152
R = Respect	p. 183
R = Reason for Being	p. 211
E = Empathy	p. 232
E = Enthusiasm	p. 265
Conclusion	p. 293
Self-Evaluations for Managers	p. 299
Nationwide Insurance Employee Survey	p. 305
Hoopla! Rating Test with Starter Ideas	p. 307
App. D: Bibliography	p. 310
Table of Contents provided by Blackwell. All Rights Reserved.

Handle With CARE

Motivating and Retaining Employees

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

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