Empowerment

Name: Empowerment
Brand: Taylor & Francis Ltd
Price: 47.75 AUD
Availability: BackOrder

HR Strategies for Service Excellence

By: Conrad Lashley

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Paperback | 19 June 2001 | Edition Number 1

At a Glance

Paperback
320 Pages

Dimensions(cm)
23.4 x 15.6 x 1.8

Paperback

RRP $48.99

$47.75

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Available for Backorder. We will order this from our supplier however there isn't a current ETA.

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
A well-established and proven management technique
Empowerment as a vital part of HR Strategy
International industry case studies

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