Chapter 1. The Tyranny Of Choice.
Chapter 2. The Creeping Commoditization Of Categories.
Chapter 3. Whatever Happened To The U.S.P.?
Chapter 4. Reinventing The U.S.P.
Chapter 5. Quality And Customer Orientation Are Rarely Differentiating Ideas.
Chapter 6. Creativity Is Not A Differentiating Idea.
Chapter 7. Price Is Rarely A Differentiating Idea.
Chapter 8. Breadth Of Line Is A Difficult Way To Differentiate.
Chapter 9. The Steps To Differentiation.
Chapter 10. Differentiation Takes Place In The Mind.
Chapter 11. Being First Is A Differentiating Idea.
Chapter 12. Attribute Ownership Is A Way To Differentiate.
Chapter 13. Leadership Is A Way To Differentiate.
Chapter 14. Heritage Is A Differentiating Idea.
Chapter 15. Market Specialty Is A Differentiating Idea.
Chapter 16. Preference Is A Differentiating Idea.
Chapter 17. How A Product Is Made Can Be A Differentiating Idea.
Chapter 18. Being The Latest Can Be A Differentiating Idea.
Chapter 19. Hotness Is A Way To Differentiate.
Chapter 20. Growth Can Destroy Differentiation.
Chapter 21. Differentiation Often Requires Sacrifice.
Chapter 22. Being Different In Different Places.
Chapter 23. Maintaining Your Difference.
Chapter 24. Differentiation In The New World Of Buzz.
Chapter 25. You Can Differentiate Anything.
Chapter 26. Who Is In Charge Of Differentiation?
Epilogue.
Notes.
Index.
