Crack the Code

Upgrade your customer experience, one conversation at a time

By: Sally Earnshaw, Sean Spurgin, Steve Bent

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Paperback | 7 August 2017 | Edition Number 1

At a Glance

Paperback
226 Pages

Dimensions(cm)
21 x 15 x 1.5

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Customer experience is where it's at and human conversations are your most valuable code. This inspiring manual explains how to upgrade conversations across your organisation from the boardroom to the front line. Swap outdated soft skills for science-backed behaviours - and reap real results.

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