Conversations That Sell

Contents
Foreword, by Jill Konrath
Acknowledgments
Introduction

PART I Selling in Today's Transparent World
1 The Importance of You in Selling: Being a Real Part of the Solution
Your Role in the Solution You Sell
Fake It 'Til You Make It: Does That Work?
There's Nowhere to Hide in a Transparent World
Adopt and Adapt Best Practices to Escalate Your Value and Sales
2 Collaborative Selling:Where Every Conversation Matters and Everyone Wins
Why Collaborative Selling Works
Collaborative Selling Is Consultation Plus
When You Collaborate, Everyone Wins
How Collaborative Selling Works in Challenging Situations
Is Collaborative Selling Worth the Effort?
Quick Tips for Collaborative Selling

PART I I The What and How of Collaborative Sales Conversations
3 Systematized Success: Make Every Conversation Count
Five Steps to Systematic Sales Success
Prepare to Succeed
Prove the Value
Quick Tips for Using the WIIFT SystemTM
4 Tribal Types:Work and Sell with Buyers the Way They Want to Be
Worked With
Introducing the Tribal Types(TM) Model
Achievers
Commanders
Reflectors
Expressers
Identifying and Using Tribal Types
Strategies for Selling with Tribal Types Quick Tips for Using Tribal Types
5 Wait: The Conversation Starts with You
Five Actions to Prepare for a Conversation that Counts Action 1: Eliminate Your Distractions
Action 2: Focus on What's in It for Them in This Conversation
Action 3: Review Notes from Previous Meetings or Research
Action 4: Check Your Mirror and Materials
Action 5: Prepare Your Mind to Engage with the Buyer Quick Tips for Preparing for Your Sales Conversation
6 Initiate: Win Them at Hello with a Purposeful Start
Five Actions to Ensure a Purposeful Conversation Start
Action 1: Greet
Action 2: Explain Why You Are Connecting
Action 3: Ask Questions to Engage and Get Them Talking
Action 4: Use Appropriate Eye Contact and Open Ears
Action 5: Focus on What They Are Communicating-Words and Intent
Adjust Your Initiation to the Situation
Quick Tips for Initiating Your Conversation
7 Investigate: Investigation or Interrogation?
Five Actions to Investigate Compelling POWNsTM
Action 1: Ask Relevant, Open-Ended Questions
Action 2: Listen Actively Action 3: Ask Follow-Up Questions
Action 4: Paraphrase What the Buyer Has Stated
Action 5: Qualify and Confirm Your Opportunity
Group Investigations
Quick Tips to Investigate POWNsTM
8 Facilitate,
Part I: Create Collaborative Solution Presentations
Focused on the Buyer
Five Actions That Make It Easy for Buyers to Connect to Your Solution
Action 1: Explain Your Solution by Connecting Whats to WiifTs
Action 2: Include Others in the Presentation and Ask for Feedback
Action 3: Provide Proof to Support Your Solution
Action 4: Present Costs Followed by Value
Facilitating a Group Sales Conversation
What to Do When Your Solution Doesn't Fit
Quick Tips to Facilitate the Presentation of Your Solution
9 Facilitate, Part II:Work Through Objections Action 5: Ask for and Work Through Objections with Stop, Drop, and Roll(TM)
Prepare to Work Through Objections Tap Into Emotions That Affect Working Through Objections Skip the "Buts" That Hinder Collaboration Strategies to Work Through Objections with the Tribal Types
Traps to Avoid When Faced with Objections and Concerns
Turn Objections Into Opportunities
Quick Tips to Work Effectively Through Objections
10 Then Consolidate: Close Every Conversation with Purpose
Know What You Are Closing
Five Actions That Consolidate Your Win3 Conversations
Action 1: Complete a Decision Readiness Check Action 2: Confirm the Value Your Solution Will Provide
Action 3: Ask for a Decision or Commitment to Action
Action 4: Identify the Next Steps with Specifics Action 5: Close the Conversation
Quick Tips for Consolidating Your Conversations

PART I I I The Factors That Make or Break Your Sales
11 Will You or Won't You Succeed? It's Your Choice
"Skill and Will": The Dynamic Duo of Sales Success
The Success Drivers of Top Sales Professionals
Quick Tips to Build Your Drive to Succeed
12 The Tools of the Trade:What's in Your Toolbox?
Sales Conversation Preparation Tools
Powerful Technology-Based Tools
The Most Important Sales Tool: You!
Quick Tips to Use What's in Your Toolbox
13 Now What? Action Time!
Target Your Success with Ready, Aim, Succeed
Get Ready
Take Aim
Act to Succeed
Take Action, and Update and Confirm Your Plan
Celebrate!
Quick Tips to Achieve Your Goals