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Change Manager : Careers in IT service management - Tracey Torble

Change Manager

Careers in IT service management

By: Tracey Torble

eText | 29 July 2019 | Edition Number 1

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Change management is about the control of all changes that have an effect on IT services. This ranges from changes in IT architecture, processes and tools to metrics and documentation. Managing these changes properly helps organisations maintain their service levels and business operations. This practical book describes the role of change manager in depth, including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.
Industry Reviews
'Constructed on practical advice, exploring many of the myths about the IT change manager but delivered with a sense of humour and importantly, a huge dose of realism.'
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