World Class Performance Through Total Quality

By: Paul. Spenley

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Hardcover | 1 September 1992

At a Glance

Hardcover
188 Pages

Dimensions(cm)
23.39 x 15.6 x 1.27

Hardcover

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Total quality management is the single most important management methodology available to achieve and maintain world class performance and competitiveness. This book shows senior management how to implement TQM, with clear explanations of the principles behind it. It is a useful guide book for senior managers in all sectors of industry and commerce, at all stages of putting into practice the quality improvement process. The advice contained in this book, is based on years of first-hand experience of successful implementation in service and manufacturing companies. Specifically, the book takes the reader briefly through the impact on the worldwide economy, and the underlying principles of TQM, to a step-by-step implementation of the methodology. This book should be of interest to: senior executives and managers implementing TQM in industry; quality professionals and management and quality consultants; academic and industrial researchers in quality management and quality control; business school students and those on post-experience courses on quality.

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You Can Find This Book In

Non-Fiction Science Science in General Business & Management Management & Management Techniques Management of Specific Areas Production of Quality Control Management

Preface
Total Quality Management - worldwide effect	p. 3
The management methodology	p. 10
TQM principles	p. 19
The executive/management role	p. 39
TQM structure and top-down requirements	p. 56
Quality policy	p. 71
Measurement	p. 76
Quality improvement teams	p. 85
Education and training	p. 93
Involvement and commitment	p. 107
Supplier strategy	p. 116
Time to market	p. 120
Organizational design	p. 128
Summary	p. 137
Index	p. 169
Table of Contents provided by Blackwell. All Rights Reserved.

World Class Performance Through Total Quality

At a Glance

Hardcover

Shipping

How to return your order

Defective items

You Can Find This Book In

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